About
Results-driven Operations and Sales Professional with over 3 years of experience in FMCG distribution, retail operations, and quick commerce.
Proven track record in merchant onboarding, primary and secondary sales, customer relationship management, and logistics planning.
Skilled leader with expertise in team management, inventory planning, and driving business development.
What I'm looking for
Sales and management guidelines
Experience
Customer Service Officer
Reliance Jiomart Ltd.
Jan 2021 – Dec 2023
Managed daily store billing, inventory planning, and accurate data entry operations.
Executed merchant onboarding and business development strategies to expand sales reach.
Handled customer relationship management to improve client satisfaction and retention.
Supervised primary and secondary product distribution along with loading and unloading logistics.
BillingInventory PlanningMerchant Onboarding
Pre-Sales Officer
Renovar Ventures Pvt. Ltd. / Bengal Beverage Pvt. Ltd.
Jan 2020 – Dec 2020
Generated leads and onboarded new client accounts across beverage and FMCG sectors.
Oversaw manpower handling, production management, and daily transport/dispatch schedules.
Drove business growth through active primary and secondary market distribution.
Lead GenerationTransport & DispatchPrimary Distribution
Sales & Operations Representative
Rinita Metals Pvt. Ltd.
Conducted partner onboarding and field-level business development activities.
Supported inventory dispatch, customer communication, and billing activities.
Partner OnboardingInventory DispatchBilling
Education
Netaji Subhas Open University (NSOU)
Bachelor of Arts (B.A.)
2022
Skills
Problem SolvingTeam LeadershipCommunicationWindows OSInternet ApplicationsTallyMS OfficeBillingStock PlanningTransport & DispatchSecondary DistributionPrimary DistributionLead GenerationMerchant OnboardingBusiness Development
Languages
BengaliHindiEnglish