Ramkey Rey Jary Jomoc

Customer Success Manager | Virtual Assistant | CRM & Client Support Specialist

Metro Manila, Philippines

#OpenToWork

About

Results-driven Customer Success Manager with 3+ years of experience in client relationship management, customer support, and operations. Proven ability to manage accounts, improve customer satisfaction, and coordinate cross-functional teams to ensure successful service delivery. Skilled in CRM systems, project management tools, and client communication, with a strong focus on retention, efficiency, and long-term client success.

What I'm looking for

I’m looking for a long-term role where I can contribute to client success, streamline operations, and support business growth.

Experience

Client Success / Virtual Support

iHeartMedia

Dec 2024 – Present

Managed client accounts, coordinated with teams, and ensured successful service delivery.

CRM ManagementClient SuccessCustomer SupportAdministrative Support

Customer Sales Representative

Inspiro Relia Inc

Nov 2022 – Dec 2023

Led a team of support agents, handling escalations and ensuring service quality Monitored performance and coached team members to improve KPIs and customer experience

Customer ServiceSalesInbound/OutboundLeads

Executive Assistant / Client Support (Healthcare)

The Woodlands Clinic

Managed client communications, scheduling, and administrative operations Maintained accurate records and supported efficient service delivery

Client CommunicationsSchedulingAdministrative Operations

Education

Capitol University

Bachelors · Nursing

2018 – 2023

Skills

Stakeholder ManagementConflict ResolutionProcess OptimizationKPI MonitoringAccount ManagementCustomer SatisfactionCustomer RetentionProject ManagementData entry & ReportingCRM Management

Languages

English (Native or bilingual proficiency)Tagalog (Native or bilingual proficiency)