About
Solutions-oriented professional with 9+ years of experience supporting API-based banking and enterprise platforms, specializing in technical presales, client onboarding, and post-integration support.
Proven track record managing 150+ enterprise clients, translating business requirements into scalable API solutions, and improving client success metrics through structured support and solutioning.
What I'm looking for
Results-driven technical and client-facing professional with strong experience in API solutions, banking technology, and customer support operations. Experienced in supporting more than 150 clients across API integrations, payment systems, and financial service solutions, with a strong ability to bridge communication between technical and business teams. Skilled in troubleshooting, solution consulting, stakeholder management, and delivering clear guidance for both technical and non-technical use
Experience
Junior Business Analyst Program
Bank Central Asia (BCA)
Jan 2015 – Present
✓ Partner with Relationship Marketing team to identify corporate client needs and business objectives.
✓ Design and propose tailored cash management and banking API solutions aligned with customer requirements.
✓ Conduct product demonstrations and technical presentations during presales meetings.
✓ Supported end-to-end API Integration lifecycle : onboarding->testing->go-live->post- production monitoring ✓ Collaborate with Product Owner, Business Analyst, QA, and IT teams to resolve API Issues and improve reliability ✓ Delivered client-facing explanation for technical incidents
Project CoordinationSOP DevelopmentAPI IntegrationCash ManagementBanking API
Education
Diponegoro University
Bachelor of Industrial Engineering
2011 – 2015
Certifications
Project Initiation
Google
Foundation of Project Management
United Latino Students Association
Customer Success Management Fundamentals
LinkedIn Learning
Google AI Essentials V1
Coursera
Skills
SQLKIBANAIncident HandlingRoot Cause AnalysisBanking APIPayment APISolution DesignTechnical PresalesPostmanJSONRESTAPI Integration
Languages
Bahasa Indonesia (Native or bilingual proficiency)English (Professional working proficiency)
