Raul Rodriguez

Manage strategic accounts and operational initiatives supporting population health and enterprise-level client programs for one of the nation’s largest nonprofit healthcare systems. Partner with leadership teams, operational departments, and external stakeholders to improve service delivery, strengthen client relationships, and support organizational growth initiatives. Select Impact: ● Manage a portfolio of 9 major client accounts while serving as a liaison between clients, operational teams, and executive stakeholders. ● Lead cross-functional initiatives involving operations, analytics, finance, and leadership teams to improve workflows, service delivery, and account performance. ● Coordinate multiple concurrent projects and operational priorities while ensuring deliverables, timelines, and business objectives remain on track. ● Facilitate operational reviews, strategic planning discussions, and stakeholder meetings focused on performance improvement and account retention. ● Monitor account metrics and operational performance indicators to identify opportunities for process improvement, workflow optimization, and customer satisfaction enhancements. ● Support onboarding initiatives, operational scalability efforts, and account growth strategies tied to long-term client retention. ● Strengthen communication and collaboration across geographically dispersed teams, improving accountability and execution across business functions.

Managed operational and client-focused projects supporting organizational performance, implementation efforts, and process improvement initiatives within a large managed care environment. Select Impact: ● Managed multiple concurrent projects from planning through implementation, ensuring timelines, deliverables, and operational goals remained on track. ● Developed project plans, coordinated resources, and monitored project milestones to support successful execution. ● Led stakeholder meetings to communicate priorities, address risks, and resolve challenges impacting project delivery. ● Partnered with leadership teams to identify workflow improvements and operational efficiencies across business functions. ● Prepared project reporting, executive summaries, and status updates supporting leadership decision-making and initiatives.

Led operational and client-driven projects for a healthcare technology and analytics company specializing in cloud-based data solutions, performance analytics, and healthcare insights. Managed large-scale implementations, operational initiatives, and cross- functional coordination efforts supporting client delivery and business performance. Select Impact: ● Coordinated with clients, leadership teams, and internal departments to maintain project timelines and deliverables. ● Developed KPI tracking and reporting processes that improved visibility into project performance and operational progress. ● Identified project risks and implemented proactive solutions before impacting timelines, deliverables, or client expectations. ● Mentored team members and supported cross-training initiatives that improved operational continuity and team performance. ● Received the Outstanding Service Award for project leadership and operational excellence.

Managed operational improvement initiatives focused on workflow efficiency, service quality, stakeholder engagement, and organizational performance within a managed care environment. Select Impact: ● Increased key performance outcomes by 40% within 1 year through targeted process improvements and stakeholder education ● Partnered with leadership teams, vendors, and operational staff to improve workflows and support business objectives. ● Developed training materials and programs that improved communication, service delivery, and operational performance. ● Conducted operational assessments and implemented action plans to address workflow inefficiencies and service gaps.

Provided operational coordination and client support while working closely with internal teams, providers, and stakeholders to ensure timely service delivery and issue resolution. Select Impact: ● Coordinated scheduling, follow-up activities, and operational support for high-volume caseloads and service requests. ● Served as a liaison between clients, providers, and internal departments to improve communication and resolve issues efficiently. ● Conducted onsite meetings and training sessions focused on operational procedures, workflow support, and documentation. ● Built strong working relationships through responsive communication, problem-solving, and consistent follow-through.