Ravi Sharma

Manage customer experience, handle inquiries, and resolve escalations. Process refunds accurately and schedule when necessary. Analyze customer data for insights to enhance the experience. Generate satisfaction and escalation reports, and act on customer feedback. Identify and implement process improvements to prevent escalations. Ensure compliance with policies and maintain service quality and integrity.

Investigate and analyze refund requests and disputes initiated by customers. Review transactional data, customer feedback, and communication records to identify root causes of refund disputes. Collaborate with internal stakeholders, including restaurant managers and customer service teams, to gather relevant information and insights. Develop and implement strategies to prevent refund disputes proactively, such as optimizing ordering processes and enhancing product quality. Implement growth strategies, maintain quality, and control costs. Track and report on refund dispute trends, identifying patterns and opportunities for improvement. Provide recommendations to restaurant management on policies and procedures to minimize refund losses and enhance revenue generation.

Co-founder, shaping vision and strategy. Entrepreneurial leadership in building the company from scratch. Client and partner relations, including negotiations. Team management, leading a team of 12. Content publishing and digital marketing oversight. Ensuring content quality and strategic marketing. Brand establishment and strategic planning. Financial management and industry adaptation.