Writer and Virtual Assistant
Carmen, Bohol, Philippines
#OpenToWorkI have over five years of combined experience in customer service, team leadership, and sales support. I’ve supported financial, healthcare, and e-commerce accounts across email, chat, and phone, and have managed a team of 15+ members to consistently meet performance targets. I also spent two years supporting a content creator’s product sales, achieving monthly goals throughout.
I am looking for remote, non-voice roles in backend operations, data entry, CRM management, or email campaigns. I have over 5 years of experience handling everything from platform risk for a major crypto exchange to international e-commerce workflows and digital sales. I am also an award-winning Team Manager who has led teams of 15+ to hit 100% quality targets. As a High Honors graduate, I pick up new software fast and focus on getting things done right.
Daiagram Creators Ltd.
Engaged with 60+ customers daily via live chat, building rapport and promoting products to consistently meet monthly sales targets. Managed 4–7 simultaneous chat sessions while maintaining fast response times and high customer satisfaction, contributing to increased conversions.
TalentPop
Handled 60+ customer interactions daily for an international client across email, chat, and phone, resolving issues efficiently while maintaining high customer satisfaction. Provided tailored solutions to customer concerns, contributing to fast resolution times and a consistently positive customer experience.
Ibex Global Solutions (Philippines) Inc.
Resolved customer complaints efficiently by identifying root causes and delivering appropriate solutions, improving overall resolution quality. Conducted proactive follow-ups to ensure complete issue resolution and strengthen customer satisfaction.
Humanities and Social Sciences
Agricultural Technology
