About
Learning and enablement professional with 9+ years of experience designing programs that turn complexity into clarity — across operations, HR technology, customer success, and organizational development.
I specialize in building the infrastructure that helps people do their best work: onboarding frameworks that reduce ramp time, LMS-based certification tracks, SOPs that bring consistency to chaos, and training that actually sticks. My background spans SaaS implementations, benefits administration, CRM adoption, and cross-functional program management — giving me a rare ability to speak the language of both the technical teams building the product and the people who need to use it every day.
Over the course of my career I've led client-facing implementations at bswift, built a 100+ resource knowledge management system at Kooth that measurably cut repetitive service requests, and currently coordinate training and continuous improvement initiatives across engineering, operations, and leadership at ASSA ABLOY. I've maintained 100% enrollment accuracy across complex multi-client portfolios, reduced new user ramp time by 20%, and consistently earned trust with senior stakeholders by showing up prepared, communicating clearly, and delivering on what I promise.
I'm energized by organizations that take people development seriously — where enablement is seen as a strategic function, not an afterthought. If you're building something and need someone who can translate vision into programs, bring order to ambiguity, and make your teams more effective, I'd love to connect.
What I'm looking for
Experienced L&D and enablement professional with 9+ years in SaaS, HR tech, and client services seeking a remote mid-level Learning & Development Manager, Enablement Manager, or Project/Program Manager role. Strengths include onboarding program design, LMS administration, cross-functional stakeholder management, and driving adoption across complex environments. Open to contract or full-time.
Experience
Continuous Improvement and Training Coordinator
Assa Abloy
Feb 2025 – Present
• Partner cross-functionally with operations and leadership teams to improve workforce capability, efficiency, and operational consistency
• Develop and maintain technical training documentation and work instructions supporting onboarding, productivity, and process adherence
• Serve as a key resource for frontline employees by providing operational guidance, troubleshooting support, and process clarification
• Write and review policies and work instructions for the department
• Lead continuous improvement initiatives including Gemba walks, CITI Program, Safety CITI, and employee feedback reviews to identify operational inefficiencies and improvement opportunities
• Monitor training effectiveness and operational performance metrics to support continuous optimization initiatives
• Coordinate with leadership to identify skill gaps, implement targeted solutions, and improve workforce readiness
• Adapt technical learning and communication strategies for diverse operational audiences to improve engagement and retention
• Review Safety CITI and partner with cross-functional teams to lead plant safety changes
Continuous ImprovementTechnical TrainingProcess Optimization
Instructional Designer & Enablement Manager
Kooth (Soluna)
Nov 2023 – Oct 2024
• Designed and launched scalable onboarding and enablement programs supporting product adoption and operational readiness across teams increasing productivity by 20%
• Partnered cross-functionally with leadership and stakeholders to identify user needs, improve workflows, and align training initiatives with organizational goals
• Managed rollout and adoption support for Totango CRM, increasing platform utilization and team engagement as well as increased adherence to product roadmap
• Developed centralized knowledge resources and documentation improving information accessibility and process consistency
• Facilitated workshops and training sessions translating technical and operational concepts into learning experiences
• Built performance-focused boot camp programs improving task completion metrics and operational effectiveness
Instructional DesignTotango CRMTraining Documentation
Human Resources Specialist
US Federal Courts
Sep 2021 – Jul 2023
• Coordinated onboarding for new employees, improving early productivity and integration
• Designed and implemented a database improving HR data accessibility and operational efficiency
• Supported integration of HR departments through training and management initiatives
• Served as liaison between federal courts to coordinate HR operations and communication
OnboardingDatabase DesignHR Operations
Learning Consultant
bswift
May 2017 – Sep 2021
• Managed portfolio of domestic and international clients, strengthening relationships and retention
• Supported product expansion initiatives through proposals and stakeholder communication
• Developed training programs for service center staff to meet service level agreements
• Managed product lifecycle communication and transitions for book of business
• Created simulation-based training to enhance practical skill application
• Maintained regulatory reporting and enrollment accuracy at 100% year over year
OnboardingNeeds AnalysisTraining DeliveryClient ManagementTraining ProgramsRegulatory Reporting
Education
Monmouth College
Bachelor of Arts · Business Administration and Psychology
Elmhurst College
Master of Arts · Industrial and Organizational Psychology
Skills
Program ManagementNeeds AssessmentData IntegrityProcess OptimizationTechnical TrainingProcess AdoptionContinuous ImprovementChange ManagementSales EnablementFeedback AnalysisProcess ImprovementStakeholder ManagementCustomer ExperienceProduct DocumentationProduct Training
