Operations Specialist

Snapdocs is a rapidly growing company backed by investors like Sequoia, Y Combinator, F-Prime and Tiger Global. We're an innovative team taking on the extensive mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. As we expand our product offering to serve more customers, we need to grow our team with smart, hungry, and curious people. That's where you come in..."

The Operations Specialist is responsible for providing comprehensive product support and managing product transactions to ensure a smooth and efficient experience for all Snapdocs users. The ideal candidate is someone who thrives in a fast-paced environment, is highly self-motivated, and is dedicated to delivering exceptional customer service.

Responsibilities:

• Provide timely and effective product support to Snapdocs users, addressing inquiries and resolving issues promptly.
• Assist with product transactions, ensuring accuracy and efficiency in all processes.
• Work closely with the customer support and product teams to identify and troubleshoot user issues.

Qualifications:

• Previous experience in an operations or product support role, preferably in a tech or SaaS environment.
• Strong ability to work efficiently in a fast-paced setting while managing multiple priorities.
• Self-motivated with a demonstrated ability to work independently and take initiative.
• Excellent communication skills, with the ability to explain technical details clearly and effectively.
• Proven problem-solving skills with a focus on delivering positive customer experiences.
• Strong written and verbal communication skills
• Ability to learn new computer system applications

This is a remote role, please take note the working hours will be 10:30 am - 7:00 pm MST.

If you are located in NY, CA, WA or MA, the salary range for this role is $23.70 - $32.07 an hour. For all other locations, the range is $18.80 - $25.43 an hour. As a new hire, your starting salary will likely be between the 25th percentile and the midpoint of the range; however, all offers are based on the successful candidate's experience and qualifications.

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration.

Our benefits include (but are not limited to):

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)