Senior Manager of Support

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

Position Overview: We are seeking a dynamic Senior Manager of Support to help evolve our Customer Support operation. As a pivotal member of our leadership team, you will drive positive outcomes within our Tech Support, Privacy, and Billing specialists.

You will play a crucial role in bridging operational activities with business outcomes, continuously identifying opportunities for improvement and driving necessary adjustments. Your innovative mindset will drive the ideation and implementation of solutions that enhance customer satisfaction, bolster business performance, and empower our employees.

Collaboration is at the heart of your approach. You will partner closely with those around you to craft strategic initiatives that elevate team performance and align with industry best practices.

Responsibilities:

• Take ownership of projects and initiatives, driving achievement of departmental and cross-functional objectives.
• Develop new capabilities and methodologies within the team, expanding their impact and effectiveness.
• Bridge operational activities with business needs, driving necessary adjustments and improvements.
• Help with ideation and implementation of solutions benefiting customers, enhancing business outcomes, and empowering employees.
• Foster a culture of empowerment and leadership among team members, inspiring holistic thinking and maximizing opportunities for impact.

If you are passionate about driving meaningful change, fostering innovation, and leading with influence, we invite you to apply for this role!

What You'll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees' careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You'll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We're very collaborative at Apollo, so you'll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You'll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you'll have a whole team remotely by your side to help you do it!