We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work?"whether it's from home, an office, or your favorite coffee shop?"while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

We are seeking an exceptional Manager for Fraud & Identity who combines deep analytic skills with keen insight to drive significant improvements in Payments & Fraud across all channels of our platform. The candidate should not only excel in data analytics and visualization, but also possess outstanding time management, communication, and leadership skills. If you have a passion for continuous improvement, data integrity, and designing scalable solutions, you are the ideal candidate for this role.

About the Job

Leadership and Strategy: Lead our Fraud Operations team, playing a pivotal role in defining and executing fraud management strategies across the platform, addressing areas such as Customer Fraud & Payments including chargebacks, promo abuses, and coupon fraud.
Analytical Expertise: Develop a profound understanding of the interactions between different business units and provide solutions with your expertise in Fraud & Payments across multiple vectors.
Communication and Insights: Consistently deliver important findings and strategic guidance to all levels of stakeholders, including senior management, to inform and enhance decision-making processes.
Metrics and Reporting: Oversee critical fraud metrics and create analytical dashboards with automated reporting systems. Engage with Product, Engineering, Finance, and Accounting to provide actionable insights across the organization.
Cross-Functional Collaboration: Drive key initiatives alongside Product, Engineering, Finance, Design, and Operations departments to foster continuous improvement in business procedures and customer experience.
Team Development: Manage and mentor a team of 5, fostering an environment of growth and development within the team.

About You

Minimum Qualifications

Experience: 6-8+ years in Fraud management within the e-commerce, marketplace, or on-demand sectors.
Technical Skills: Exceptional ability in data analysis, proficient in SQL, and accustomed to synthesizing data to identify trends and solutions.
Leadership: Demonstrated success in leading projects and initiatives in dynamic environments, with proven experience in team building and nurturing talent.
Communication: Excellent verbal and written skills, capable of crafting and presenting compelling narratives tailored to various audiences.
Strategic Mindset: Forward-thinking with a strategic approach and a high level of accountability.
Collaborative Spirit: Strong ability to work cross-functionally and influence policies, products, and operations through data-driven insights.
Industry Knowledge: Deep familiarity with chargeback processes, fraud-prevention platforms, and systems relevant to e-commerce and Card Not Present (CNP) transactions.

Preferred Qualifications

Prior roles in Fraud or Risk management.
Proficiency in advanced reporting tools like R Shiny, Dash, or Bokeh.
Advanced degree in statistics or a relevant quantitative field.
Experience with payment processing, authentication, anti-fraud systems, tools, or vendors.

Application Note: In your application, please include a detailed description of the most impactful data project you have been involved in. Explain the challenge, the outcomes/impact, and your specific role in the project.

This refined job description emphasizes the data-driven, detail-oriented, and leadership aspects that are crucial for the role, ensuring that applicants are well-informed of the expectations and responsibilities.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$141,000-$157,000 USD

WA
$136,000-$151,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$130,000-$144,000 USD

All other states
$117,000-$130,000 USD

Summary
Company name: Instacart
Remote job title: Payments Fraud Manager
Job tags: Fraud Claims, analytics, Fraud