About Remote

Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you're interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

Receive support in managing and evolving information within the organization and opportunities for training and professional growth within the knowledge management domain.
Have the opportunity to monitor content change logs to reflect legislative and policy updates, ensuring our knowledge base remains current, compliant, and structurally sound.
Play a crucial role in ensuring the organization's knowledge is accurate, accessible, and actionable according to established Standard Operating Procedures (SOPs).
Collaborate with various departments, including Product, Legal, Product Marketing, Customer Experience, Sales, and Operations.
Continuously review, analyze, and address identified knowledge gaps to keep our knowledge base reliable and up-to-date.

What you bring

Proven experience in content management and monitoring change logs.
Strong collaboration and communication skills, with the ability to work well in a team and manage cross-functional interactions.
Familiarity with CRM systems, content management systems (CMS), and knowledge management tools.
A proactive approach to identifying and addressing knowledge gaps and improving Standard Operating Procedures (SOPs).
Proficiency in using data analytics to drive decisions and improvements.
Ability to thrive in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
Fluency in English.
Remote work experience is a plus.

Key Responsibilities

Build and maintain a detailed knowledge base that includes product information, legal guidelines, labor laws, policies, and resources for developers.
Create, edit, and manage a wide range of knowledge content, ensuring clarity, accuracy, and relevance
Work with experts across the organization to ensure all knowledge is complete, understandable and remains up-to-date.
Develop and refine knowledge creation processes and templates to streamline workflow.
Use data analytics to make decisions, identify knowledge gaps, and assess the usability of the knowledge base.
Meet team objectives efficiently and maintain high-quality standards in all tasks.
Foster a collaborative environment, encourage ethical practices, and be open to feedback to enhance our offerings.
Work closely with cross-functional teams to monitor updates and changes in laws and policies to keep our knowledge base reliable and up-to-date.
Lead and participate in knowledge management projects, ensuring timely delivery and alignment with organizational goals.
Support the management and evolution of organizational information following our Standard Operating Procedures.

Practicals

You'll report to: Manager, Knowledge Management
Team: Customer Experience - Knowledge Management
Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; EMEA
Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $25,300 USD to $35,550 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Roughly 3 hours across 3 weeks

Interview with recruiter
Interview with team members (no managers present)
Interview with future manager
Prior employment verification check

#LI-DNP

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

work from anywhere
unlimited personal time off (minimum 4 weeks)
quarterly company-wide day off for self care
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

How you'll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Summary
Company name: Remote
Remote job title: Specialist, Knowledge Management
Job tags: EMEA, Standard operating procedure, Knowledge Management