CrewBloom
We are seeking a Bilingual ABA Care Coordinator to support our Clinical Operations team by coordinating therapist schedules, tracking client authorizations, and ensuring continuity of care. This role serves as a key liaison between therapists, clinical staff, and families to ensure services are delivered efficiently and scheduling disruptions are resolved promptly.
The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced healthcare environment.
Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs.
Maintain accurate therapist and client schedules while managing cancellations and scheduling changes.
Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations.
Maintain accurate records in scheduling and case management systems.
Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates.
Support new client onboarding by coordinating schedules following authorization approval.
Escalate scheduling conflicts, staffing gaps, and authorization issues as needed.
Generate scheduling reports and monitor scheduling trends to support operational efficiency.
Fluent in English and Spanish (written and verbal) is required.
Minimum 1–2 years of experience in care coordination, patient scheduling, healthcare administration, or a related role.
Experience in ABA, behavioral health, healthcare, or home care is highly preferred.
Experience using EHR, scheduling, or case management systems.
Familiarity with insurance authorizations, Medicaid, or service hour tracking is an advantage.
Experience with CentralReach, Catalyst, Theralytics, or similar platforms is preferred.
Strong organizational, multitasking, and communication skills.
High attention to detail and proficiency with Microsoft Office and Google Workspace.
Primary internet connection with a minimum speed of 15 Mbps.
Backup internet connection with at least 10 Mbps.
Backup connection must be capable of supporting work during a power outage.
Desktop or laptop equipped with at least:
Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
A minimum of 8 GB RAM.
Must meet or exceed the performance of an Intel Core i3 processor.
Must be functional during power interruptions.
A functioning webcam.
A noise-canceling USB headset.
A quiet, dedicated home office space.
A smartphone for communication and verification purposes.
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