Remote Care Coordinator (CMA/RMA) - PST or MST

Overview

Chronic Care Staffing (CCS) is seeking a compassionate and detail-oriented Remote Care Coordinator (CMA/RMA) to join our chronic care management team. This role is ideal for certified medical assistants who thrive in a virtual care environment and enjoy supporting patients managing chronic conditions.

As a Care Coordinator, you will serve as a consistent point of contact for patients, providing outreach, education, care coordination, and documentation — all within a HIPAA-compliant remote setting.

Key Responsibilities

• Conduct monthly Chronic Care Management (CCM) outreach calls and verbal enrollments
• Perform health risk assessments and assist with Transitional Care Management services
• Support Remote Patient Monitoring (RPM) programs and chronic condition tracking
• Communicate with patients and families regarding medications, diagnoses, and care plans
• Collaborate with physicians and healthcare teams to ensure coordinated care delivery
• Promote adherence to individualized care plans and patient education goals
• Connect patients with appropriate community resources when needed
• Maintain accurate documentation in EHR systems and meet call volume expectations
• Ensure compliance with CMS guidelines and CCS quality standards

Required Qualifications

• Must live in PST or MST time zone
• Active, unencumbered CMA or RMA certification
• Current BLS certification
• Recent experience in a clinical, care coordination, or CCM setting
• High proficiency in EHR systems
• Proficiency in Google Suite
• Strong clinical reasoning, critical thinking, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently in a HIPAA-compliant home office environment

Preferred Qualifications (Nice to Have)

• Prior experience in care coordination, chronic care management, transitional care, or remote patient monitoring
• Familiarity with community resource navigation
• Experience educating patients and families about chronic conditions and medications
• Background in quality measures, reporting, or CMS compliance
• Demonstrated ability to succeed in a remote team-based environment
• Additional coursework or certification related to care or case management

Home Office Requirements

• HIPAA-compliant, distraction-free workspace with a locking door
• High-speed internet connection
• CCS-approved computer setup with dual monitors

Benefits

• Paid Time Off (PTO) with incremental increases
• Health, Dental & Vision Coverage
• 401(k) Retirement Plan
• Life and Long-Term Disability (LTD) Benefits
• On-the-Job Training
• Growth and Advancement Opportunities
• No Weekend Work