Customer Experience Specialist - eCommerce (AU Brand)

Join Lifely as a full-time Customer Experience Specialist - eCommerce (AU Brand). In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.

What You'll Be Doing

• Respond to customer inquiries and complaints via phone, email and live chat channels
• Troubleshoot product or order issues and provide solutions to ensure a positive customer experience
• Process customer returns, exchanges and refunds in a timely manner
• Assist with product research and provide recommendations to customers
• Identify customer trends and pain points to help improve our operations and service
• Contribute to the continuous improvement of our customer service processes and procedures
• Work during Australian business hours to align with customer needs

About Us

Lifely is a leading eCommerce company specialising in innovative home and lifestyle products. With a strong presence in Australia and expanding globally, we are committed to providing our customers with exceptional products and services. Our diverse and talented team is passionate about creating a positive impact on the lives of our customers.

to become our next Customer Support Specialist - eCommerce (AU Brand)!

Requirements

• 3 years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment
• Strong communication and interpersonal skills with the ability to build rapport with customers
• Business level English proficiency to effectively communicate with Australian customers
• Excellent problem-solving and critical thinking skills to quickly resolve customer issues
• Proficient in using customer service software and tools
• Experience with Shopify or other eCommerce platforms for customer support functions
• Adaptable and able to work in a fast-paced, dynamic environment
• Passionate about delivering exceptional customer experiences

Benefits

• Comprehensive healthcare and insurance benefits
• Opportunities for career development and advancement
• Work from Home role