Customer Service Agent

About DATAMARK and the Role

DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers.

Responsibilities

• Determining the language needs of the caller

• Entering appropriate customer information as needed

• Accessing appropriate databases

• Quickly transferring calls to the appropriate staff member

• Providing additional assistance when needed

Requirements

• Excellent customer service, communication and interpersonal skills

• Ability to enter and access information using a computer terminal while responding to customer needs

• Excellent keyboarding skills

• Professionalism, accuracy and speed are essential

• Excellent command of the English Language – no other language skills are require

Location and Job Type

Location: Thane West

Job Type: Work from Home (Only candidates residing in Mumbai will be considered.)

Benefits

• Private Health Insurance

• Paid Time Off

• Work From Home

• Performance Bonus