Customer Support Specialist

Hey there!

Are you ready to join a fast-growing international travel-tech powerhouse? At RateHawk, we’re blending a passion for travel with cutting-edge technology. We are looking for a Customer Support Specialist who is a natural problem-solver, a clear communicator, and someone who genuinely loves making a client's day better.

Your Mission

As a core member of our support team, you won’t just be answering tickets you’ll be the face of our brand. Your goal is to ensure every booking is a success and every client feels supported.

• Rapid Problem Solving: Resolve complex issues from retail and corporate clients via our CRM with speed and precision.
• Expert Consulting: Act as a product expert, advising clients on booking best practices and how to get the most out of the RateHawk platform.
• Global Communication: Coordinate seamlessly between suppliers, hotels, and clients across the globe via email and phone.
• System Mastery: Navigate CRM systems and internal databases to keep our operations running like clockwork.

Who You Are

• Linguistic Pro: Your English is at an Upper-Intermediate level or higher (both written and spoken).
• The Human Element: You lead with kindness, empathy, and politeness, even when under pressure.
• Agile Learner: You have a "get things done" mindset and can pick up new software and processes at lightning speed.
• Tech-Ready: You have a reliable home office setup, including a high-quality headset/microphone and a stable computer.
• Travel Enthusiast: Previous experience with travel booking systems or the hospitality industry is a huge plus!

What We Offer:

• 100% Remote: Skip the commute and work from the comfort of your home.
• Team: Collaborate with a young, active, and highly skilled international team.
• Professional Growth: We don't just give you a job – we give you a career. We provide regular seminars, training sessions, English Club and AI School.
• Perks: Enjoy exclusive corporate discounts on hotels and travel services – because we want you to experience the world, too!

The Process:

• Application and Assessment: You'll receive an assessment link when you , if there's a match, you'll be invited to an interview with our HR.
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Interview results and offer!
  
  

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https://emergingtravel.notion.site/recruitment-privacy-notice

If this sounds like the perfect fit for you, we’d love to hear from you! and let’s create amazing travel experiences together!