Ansiblehealth
Ansible Health unites physicians, nurses, respiratory therapists, and tech experts from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for chronic disease patients. We combine elite clinical expertise with cutting-edge technology to deliver personalized, efficient care at scale. Our team's groundbreaking research, published in leading journals like Nature and PLOS, demonstrates our commitment to innovation. Backed by Bessemer, First Round Capital, AlleyCorp, Breyer Capital, and Inflect Capital, we're a Series A startup partnering with leading healthcare systems nationwide. Our mission is to genuinely improve patient outcomes, not just optimize metrics. If you're passionate about transforming healthcare through technology, join our diverse team in making a real impact.
Most of our patients are older adults located in the USA. These calls involve guiding patients through using their Android tablet and verifying it in the backend through Samsung Knox, ensuring that RPM devices are connected and transmitting accurate data, and assisting them in joining their appointments through our tablet via Zoom. Occasionally, patients may require additional help during their time in our program. In some instances, verifying data through Azure (Device Analytics and CosmosDB) may be necessary.
Furthermore, you will provide technical support to our clinical team, and ensure they are prepared for their virtual appointments. They may also require assistance using Athenahealth, such as modifying visits and checking in/out. You will handle general technical support duties, which demand a solid understanding of our tech stack and products (i.e., Android Tablet, Zoom meetings and phone, Google Workspace). You should be capable of providing basic troubleshooting steps and assistance to remove obstacles for clinicians/support staff in their work, and are expected to be able to have on-call availability for urgent situations where patient care is affected.
Collaborating closely with our Engineering Team is also an essential aspect of your role to effectively escalate issues requiring broader coordination and resolution. GitLab and Azure DevOps are the primary ticketing systems used for filing issues and requests. Continuous follow-ups and monitoring are expected until the issue is resolved end-to-end. In addition, you are expected to be able to present and take notes on meetings about issues encountered in Tech.
The ideal candidate should be comfortable navigating ambiguity due to the ever-evolving nature of our startup. To excel in this role, excellent problem-solving, communication, and organizational skills are essential.
