Help Desk Engineer - (Remote) Support Clients in the US

Work Hours: United States Eastern Time (9 AM - 6 PM EST)

Salary Range: $900-$1,200 (USD) per month

About BitByBit (BBB)

BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We’re seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment.

Responsibilities

• Deliver exceptional customer service to end users via phone and email.
• Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.
• Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices.
• Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving.
• Monitor, diagnose, and troubleshoot network and server issues.
• Deploy and manage antivirus solutions, backups, and applications.
• Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.
• Perform website and DNS administration tasks.
• Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

Requirements

Skills

• Strong time-management, prioritization, multi-tasking, and problem-solving abilities.
• Exceptional critical, analytical, and strategic thinking.
• Strong command of the English language, with the ability to communicate effectively with US-based clients.
• Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025).
• Experience with Microsoft O365 administration.
• Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix).
• Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred).

Experience

• Minimum of 1 year in a Managed Services IT environment preferred.

Education

• Bachelor’s degree in a technical field (preferred) or equivalent experience.
• Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus.

Benefits

• Competitive salary based on experience.
• Certification training opportunities.
• Health and dental insurance.
• Paid vacation.
• Simple IRA with employer match.

Join us and grow with BitByBit!

If you’re a tech enthusiast eager to enhance your skills and make a meaningful impact, apply today!