Part-Time Customer Experience Associate

ORIGIN

Origin is building the AI-native wealth management platform that democratizes sophisticated financial services — combining money management, personalized AI-grounded advice, and financial products in a single intelligent system. We're a Series B company founded by repeat entrepreneurs, backed by Founders Fund, Felicis, and General Catalyst.

We've reached profitability and are expanding from our core personal-finance product into banking, high-yield savings, and mortgage & insurance referrals — while growing 100%+ year over year.

About the Role

Origin is seeking a Part-Time Customer Experience Associate to join our team and work closely with our global network of users and Financial Planners to ensure a seamless and positive experience. As a valuable member of our Customer Experience team, you will play a crucial role in supporting our customers through product changes, company launches, and their day-to-day interactions with our platform.

The ideal candidate is someone who is customer-obsessed, thrives in a fast-paced environment, and aspires to advance their career in the tech industry. This role reports directly to our CX Support Manager, and while the working hours may vary depending on the time of year and launch schedule, it primarily involves peak hours during weekdays and one weekend shift, all from the comfort of your home. The position will include flexible hours and will maintain a remote-first work environment.

This is a part-time position with the intention to transition into a full-time role as the company expands. As Origin experiences growth, there is an opportunity for the successful candidate to evolve with the organization, taking on additional responsibilities and contributing to the development of our customer experience initiatives. This role provides a unique pathway for career progression within the company, making it an ideal opportunity for individuals seeking both flexibility and long-term professional development in the tech industry.

What you’ll do

• Provide exceptional email, chat and phone support to our members and planners, nurturing long-lasting relationships.
• Ensure adherence to our Service Level Agreements (SLAs) for response times and customer satisfaction.
• Proactively identify trends and issues to enhance the user experience.
• Go above and beyond to deliver a world-class customer experience by meeting and exceeding user needs.
• Develop a deep understanding of our products to offer informed support and advice.
• Gather customer feedback to inform product improvements and customer experience strategies.

Job Requirements:

• At least 2-3 years of experience in a support or customer-facing role.
• Strong verbal and written communication skills.
• Passion for helping people and a positive, can-do attitude.
• Technical Proficiency: Comfortable with SaaS platforms and fintech applications.
• Problem-Solving: Ability to diagnose and resolve customer issues effectively.
• Education: Bachelor's degree or equivalent experience in business, finance, or related fields.

Additional preferred requirements:

• Experience using systems, specifically Zendesk.
• Experience with start-ups.
• Experience working with contractors.

Eligibility Requirements

• Candidates must be legally authorized to work in the United States.
• Origin does not sponsor visas.

What We Offer

Financial Benefits:

• Generous base salary.
• Meaningful equity package.

Healthcare and wellness programs:

• Healthcare.
• Wellness stipend.
• Mental wellness program.
• Unlimited access to financial planning.
• Life insurance for USA-based Originals.

Work-life balance: