Senior Implementation Manager

As a Senior Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for customers across Fountain's growing suite of products.

As the primary point of contact post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system configuration, QA, setup, and customer education.

To be successful in this role, you should be organized and process-driven, communicate clearly with non-technical audiences, manage multiple projects simultaneously, and build strong relationships with customers and internal stakeholders.

What You'll Be Doing

• Partner with sales to define project scope and ensure a seamless customer experience from post-sale through go-live
• Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to define implementation strategy and business goals
• Carry out implementation projects end-to-end for small enterprise and mid-market customers, with a focus on speed to value
• Serve as a product expert, leveraging Fountain software in the most efficient ways to teach and support customers
• Complete virtual consultations and configuration walkthroughs; support customer rollouts and user training
• Perform standard data migrations and CSV imports/exports across common HR tech platforms (ATS, CRM, HRIS)
• Develop a working understanding of HR and recruiting workflows, including familiarity with ATS, HRIS, and payroll platforms
• Leverage AI tools to accelerate project documentation, generate status updates, summarize customer meetings, and manage workstream visibility across concurrent implementations

How We Use AI on This Team

At Fountain, we believe AI is a force multiplier for implementation teams. Implementation Managers are expected to actively use AI tools to work smarter, not just faster.

Here is what that looks like in practice:

• Meeting efficiency: Use AI to transcribe, summarize, and extract action items from customer and internal calls, reducing manual note-taking and ensuring nothing falls through the cracks
• Project documentation: Draft status reports, implementation plans, and stakeholder updates with AI assistance, then refine for accuracy and tone before distributing
• Customer communication: Use AI to draft initial versions of follow-up emails, kickoff agendas, and go-live checklists, keeping communication loops tight without sacrificing quality
• Technical problem-solving: Leverage AI to research configuration questions, draft setup documentation, and prepare for customer training sessions
• Knowledge management: Use AI to help maintain and improve playbooks, ensuring implementation documentation stays current as Fountain's product suite evolves
  

Comfort with AI-assisted workflows is expected. Experience with tools such as Claude, ChatGPT, Notion AI, or similar platforms is a plus.

What You Should Bring

• Solid understanding of the HR space, including hiring and workforce management concepts
• 4-6 years of experience in a similar role; e.g., implementation, project management, professional services, or consulting
• Experience with HR tech platforms such as an ATS, CRM, or HRIS
• Proven track record managing mid-market customer engagements end-to-end, with a focus on delivering value quickly and predictably
• Bachelor's degree or equivalent work experience
• Proficiency with Google Suite and ticketing systems (e.g. Intercom, Linear)
• Strong time management skills; able to manage multiple implementations simultaneously in a fast-paced environment
• Comfortable working with customers to research business processes, diagnose software issues, and translate requirements into configuration decisions
• Working knowledge of system integrations and ability to explain data flows clearly to non-technical stakeholders
• Comfort using AI tools to improve workflow efficiency and output quality
• Ability to travel onsite for customer kickoff meetings (typically 1-2 times per quarter)

Nice to Have

• PMP, Agile, SHRM, PHR, or related certifications
• Familiarity with mid-market or enterprise HRIS platforms (e.g. Rippling, ADP, BambooHR, UKG, Workday)
• Workato, Zapier, or similar integration middleware experience
• Familiarity with project management tools such as Asana
• Hands-on experience with AI productivity tools (Claude, Gemini, Notion AI, or similar)

Salary Range: $120,000- $140,000K USD + bonus, depending on location and experience.

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward.

The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country.

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

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