MZ - IT Operations Coordinator - 237

About the Position

We are looking for an IT Operations Coordinator to support day-to-day technical operations with a strong focus on executive-level support, onboarding, and troubleshooting. This role requires a proactive, organized, and user-focused professional who can operate with urgency and autonomy while delivering a high-quality support experience.

This is a mid-level position with strong growth potential into a strategic IT leadership role over the next 4–5 years.

Responsibilities

• Manage end-to-end technical onboarding for new hires (laptop setup, account configuration, tool access, and guidance)
• Provide technical support and troubleshooting with a strong sense of urgency, especially for executive-level users
• Act as a primary point of contact for internal IT support requests
• Diagnose and resolve technical issues, escalating when necessary
• Create and maintain clear, organized process and technical documentation
• Identify recurring issues and proactively suggest improvements to systems and workflows
• Ensure a smooth and positive user experience across all IT interactions

Requirements

• 3+ years of experience in IT support, IT operations, or a similar role
• Strong experience in troubleshooting technical issues in a fast-paced environment
• Excellent communication skills, with the ability to support non-technical users
• Proven ability to work independently and proactively
• Strong organizational skills and attention to detail

Nice to Have

• Experience with VPNs and remote access tools
• Familiarity with Google Workspace or similar productivity suites
• Basic knowledge of scripting or automation
• Experience supporting executive-level stakeholders

Key Competencies

• Proactive and solution-oriented mindset
• Strong sense of ownership and accountability
• Curiosity and willingness to learn
• Ability to prioritize and manage multiple tasks effectively
• Empathy and a user-first approach
• Clear and confident communication