Constant Contact
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
The Enterprise Program Manager is responsible for translating enterprise strategy into an actionable, prioritized Program of initiatives/projects and ensuring they deliver measurable business outcomes. This role owns enterprise-wide Programs and programs that span multiple business units, functions, systems, and executive stakeholders.
This role sits at the intersection of strategy, execution, and governance, providing enterprise-level visibility, decision support, prioritization, and accountability across complex, cross-functional, and multi-year initiatives that are critical to the organization’s strategic objectives.
The Enterprise Program Manager partners closely with leadership, Product, Engineering, Marketing, RevOps, Operations, IT, and Finance to ensure enterprise initiatives are delivered with clarity, discipline, and measurable value.
Translate enterprise strategic plans into enterprise-wide funded programs, roadmaps, and executable initiatives
Own and maintain the enterprise Program view across strategic, operational, and technology initiatives that impact multiple functions or the business as a whole
Serve as the primary owner for initiatives designated as enterprise-wide, ensuring clarity of scope, ownership, and outcomes
Ensure initiatives remain aligned to evolving business priorities and enterprise strategic objectives
Standardized impact vs. effort, value-based prioritization, and capacity frameworks to guide enterprise investment decisions
Establish and manage governance forums, decision cadences, and escalation paths
Partner with executive sponsors to define scope, success metrics, and decision criteria for enterprise initiatives upfront
Facilitate trade-off discussions across competing enterprise priorities, capacity constraints, and dependencies
Ensure clear ownership, RACI, and accountability across enterprise programs and Programs
Provide delivery oversight across enterprise programs and projects to ensure on-time, on-scope, and on-value delivery
Identify, track, and escalate risks, issues, and cross-functional dependencies early
Partner with project and program managers to drive consistent delivery discipline across enterprise initiatives
Prevent scope creep through structured change management and governance for enterprise work
Define success metrics and KPIs aligned to enterprise strategy (CX, cost, efficiency, adoption, scalability)
Establish baselines and track outcomes pre- and post-implementation for enterprise-wide initiatives
Measure benefits realization versus planned value and surface gaps to executive sponsors
Provide reporting on enterprise Program performance, outcomes, and risks
Act as a trusted partner and advisor to executive sponsors and functional leaders
Drive alignment across Product, Engineering, Marketing, RevOps, Ops, IT, and Finance for enterprise initiatives
Lead complex, cross-functional conversations to drive clarity, decisions, and forward momentum
Communicate enterprise Program status, risks, and decisions clearly and concisely to various audiences
Examples of enterprise-wide initiatives this role may oversee include:
Strategic plan implementation, translating enterprise strategy into prioritized Programs and execution roadmaps
Enterprise Program management, including initiative intake, governance, prioritization, and dependency management
Mergers & acquisitions support, including integration planning, execution oversight, and value realization tracking
Go-to-market and revenue initiatives, lead lifecycle optimization, and RevOps enablement
Enterprise product and customer experience programs spanning multiple functions and platforms
8+ years of experience in enterprise Program management, program management, strategy execution, or enterprise delivery roles
Proven experience owning and managing enterprise-wide, cross-functional Programs
Strong understanding of governance, prioritization, and value-based delivery at an enterprise scale
Experience translating enterprise strategy into executable initiatives and measurable outcomes
Ability to influence without authority and navigate executive-level decision-making
Exceptional communication, facilitation, and stakeholder management skills
Experience operating within or alongside an Enterprise PMO
Background in technology, data, SaaS, or platform transformation initiatives
Familiarity with CCaaS platforms, CRM, marketing automation, or enterprise systems
Experience working with executive steering committees
Certification(s) such as PMP, PgMP, SAFe, or equivalent
Strategic thinker with strong execution bias
Comfortable operating in enterprise-level ambiguity and complexity
Data-driven, outcome-oriented decision maker
Trusted advisor to leaders
Calm, credible, and decisive under pressure
Outstanding communication and clear visibility
Reports into the Lead, Enterprise PMO and serves as a central owner and orchestrator for enterprise-wide initiatives, partnering closely with executive sponsors across the business.
We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
