HR Contact Center Associate with Dutch and English (Remote) – 12-months (fixed-term) contract , MHLS (My HR Live Support)

About the Role

This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Poland, Slovakia and Czech Republic.

At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Responsibilities

• Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
• Actively seeks employee feedback to improve levels of service.
• Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.

Home Office Requirements

• A quiet and private place to work where you will not be disturbed.
• Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment.

The minimum base pay salary for this position is listed below. As a total compensation company, Amazon's package may include further pay components such as performance bonuses, where applicable. Your recruiting team will final base pay and any applicable total compensation elements depending on skills and requirements.

Company discretionary, supplementary benefits subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), commuter benefits where applicable, and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being.

The minimum base pay for this position is PLN 5.500 monthly.