Medical Records Clerk (Remote) | LATAM

Employment Type

• Full-Time Contractor

Workplace

• Remote

Compensation

• USD $1,000 - $1,200/month

Schedule

• Monday to Friday, 9:00 am - 6:00 pm PST

About Us

HireHawk is a globally minded staffing and recruitment company that connects skilled professionals with exceptional remote opportunities with U.S. and Canadian teams. We build high-performing distributed teams across regions like Latin America, the Philippines, South Africa, and Europe, with an outcomes-first culture built on ownership and clear expectations.

Responsibilities

• Request and track medical records, billing statements, and related documents from healthcare providers.
• Maintain an accurate records tracker so case documentation is complete, current, and easy to review.
• Review incoming records for completeness, accuracy, and proper case assignment.
• Sort, label, upload, and organize documents in case management or document management software.
• Follow up consistently with medical offices, clinics, hospitals, and internal team members on pending requests.
• Protect patient confidentiality and support HIPAA-compliant handling of sensitive medical information.
• Communicate clearly in English and Spanish with providers, legal staff, and other stakeholders.
• Flag missing, incomplete, or unclear documentation so issues can be resolved quickly.
• Support smooth case progress by keeping records organized, searchable, and ready for attorney or case manager review.

Requirements

Must-Have

• 2+ years of experience in medical records, legal documentation, healthcare administration, or a closely related role.
• Strong understanding of HIPAA compliance, privacy standards, and confidential document handling.
• Experience using case management software, document management tools, or organized digital filing systems.
• Fluent written and verbal communication skills in both English and Spanish.
• High attention to detail when reviewing, labeling, tracking, and uploading documents.
• Reliable internet connection and a quiet remote work setup.
• Experience supporting a personal injury law firm or legal case management team.
• Ability to work full-time U.S. Pacific Time hours, including night shift for Philippines-based candidates.

Nice to Have

• Familiarity with medical billing statements, treatment records, provider requests, or records retrieval workflows.
• Experience communicating with U.S. healthcare providers, clinics, hospitals, or insurance-related contacts.
• Comfort working with remote teams across different time zones.
• Prior experience with legal administrative support or client case documentation.

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.