Mejuri
The People Operations Specialist owns the operational infrastructure of Mejuri's People function: the lifecycle events, data, and requests our stores, Fulfilment Centre, and corporate teams depend on daily. Our People systems are built to connect but don't do so automatically, and keeping them accurate, fast, and quiet is real work that doesn't currently have a dedicated owner. This role is that owner, responsible for running the operational engine and, over time, making it need less manual intervention.
You'll manage onboarding, offboarding, role changes, leaves of absence, and employee data updates end to end, and own the People ticketing queue as the first point of contact for requests that don't require a Business Partner or specialist. You'll administer programs including benefits, ESOP, time off, and the employee discount program, and work daily inside HiBob, ADP Workforce Now, Storeforce, Yoobic, and Google Workspace to keep data accurate across systems. You'll partner closely with Payroll to resolve discrepancies at the source, report to the Senior Manager, People Programs, and collaborate regularly with People Business Partners, Talent Acquisition, Learning & Development, Retail Operations, IT, and Finance.
The team splits its time deliberately, roughly sixty percent running operations and forty percent improving them, and that same ratio is the standard this role is expected to hold itself to.
Employee lifecycle— Own onboarding, offboarding, role changes, and leaves of absence end to end. You're the person stores and corporate teams count on to get these right and on time.
Ticketing queue — Triage, resolve, and escalate requests in the People ticketing system, handling what doesn't require specialist input and routing what does.
Program administration — Administer benefits, ESOP, time off, and the employee discount program, where accuracy affects real pay and real people.
Payroll accuracy — Confirm employee data transmits correctly to Payroll, and resolve discrepancies at the source rather than downstream.
Root cause fixes — Audit recurring tickets to find what's actually causing them, then build and document a fix so the issue doesn't return. The goal is fewer tickets, not faster ones.
System integrity — Maintain data integrity across HiBob, ADP Workforce Now, Storeforce, Yoobic, and Google Workspace, escalating breaks with a proposed fix, not just a symptom report.
Automation — Build lightweight automations using AI tools and Google Apps Script that you can maintain yourself. You're expected to build things that work and document them cleanly, not write production software.
Reporting — Keep core People data, including headcount, attrition, and lifecycle metrics, accurate and fast to pull, and maintain a live dashboard on service volumes and error rates.
Program delivery — Support the design and rollout of People programs, including performance reviews and engagement surveys, managed against a workback schedule and a documented DARCI.
Cross-functional work — Work with People Business Partners, Talent Acquisition, Learning & Development, Payroll, Retail Operations, IT, and Finance to turn program ideas into something that runs.
Governance and compliance — Run recurring audits across systems and vendors, and track compliance requirements across our geographies, from handbook updates to mandated reporting.
Documentation — Turn core processes into SOPs with a DARCI and flow chart as you run them, so anyone can pick them up without you.
Please note that these benefits to full-time employees.
Toronto, Ontario
60 Bloor Street W
Hybrid; 3 days in office 2 days remote
At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another. This position requires in office work 3 days a week and remote work 2 days a week. Our office is located at 60 Bloor Street W, Toronto.
At Mejuri, we use AI-assisted tools as part of our recruitment process to help screen and assess candidate applications. All hiring decisions involve human review, and our Talent team remains responsible for evaluating candidates and making final decisions throughout the process.
At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.
Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.
Our values are:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please in your application.
