Socket
Company: Contractor Independence
Location: Remote – United States & Canada only
Job Type: Full-Time, W‑2
Schedule: Monday–Friday, 9:00am–5:00pm ET
Compensation: Base salary + performance bonus (realistic OTE $5,000–$6,000/month for strong performers)
About Contractor Independence
We help 7– and 8–figure home services companies (primarily roofers) win more local business by getting more and better Google reviews from their customers.
Our 5‑SOS product calls homeowners after visits and completed jobs to:
Make sure they’re happy
Fix issues when they’re not
Turn happy customers into Google reviews that drive more business
We’re a small, performance‑driven team. This seat matters.
About the Role
We’re hiring a Remote Reviews Specialist who is excellent on the phone.
This is not cold sales. Your job is to:
Call homeowners after a roofing visit or completed job
Run a quick satisfaction check (2–4 questions)
If they’re positive, earn and guide a Google review while you’re on the line
You’ll be on the phone most of the day. Calls are short (2–4 minutes), structured, and measured. You’ll get scripts, training, and coaching — but you must already have the voice, people skills, and outbound experience to thrive in a phone‑heavy role.
What You’ll Do
Call homeowners after in‑home roofing appointments and completed jobs
Confirm their experience with the rep/crew:
1–10 satisfaction rating
“Anything we could have done better?”
When the experience is positive:
Ask if they’d be open to leaving a quick Google review
Text them a direct review link
Stay on the line and walk them through posting the review in 60–90 seconds
When the experience is negative:
Listen, acknowledge, and capture the issue
Put the homeowner at ease, escalate the problem to our client, share the review link if they'd like to leave a review
Log call outcomes, notes, review promises, and posted reviews accurately in our system
Hit clear daily and monthly targets for:
Calls
Conversations
Reviews generated
You’re a Great Fit If…
You have very clear, neutral, easy‑to‑understand spoken English for U.S. homeowners
You sound like a professional office manager at a local trades company, not a script‑reading call center agent
You can make a stranger feel at ease in under a minute, without turning it into a 10‑minute chat
You’ve worked in a phone‑heavy outbound role before:
Cold calling
Appointment setting
Collections
Inside sales
You’re comfortable:
Making hundreds of dials per day
Hearing “no” repeatedly
Handling the occasional upset customer without getting flustered
You like having a scoreboard (calls, conversations, reviews) and getting paid more when you produce more
You can follow a script while sounding natural and human
Minimum Requirements
Located in the United States or Canada
Experience in a phone‑heavy outbound role (call center, sales, collections, appointment setting, etc.)
Exceptionally clear spoken English; strong, stable, engaging + professional phone presence
Reliable high‑speed internet and quiet, professional workspace at home
Your own computer and quality headset suitable for continuous calls
Able to work 9:00am–5:00pm ET, Monday–Friday
Compensation & Performance
OTE: $5,000–$6,000/month (base + performance bonus)
Bonuses are tied directly to the number of reviews you generate, above a clear baseline, with simple daily and monthly rules
You will know exactly what you’re being measured on and how to increase your pay.
Tools You’ll Use
CallTools (dialer)
Google Workspace (Docs, Drive)
Slack
Zoom / Loom
How to Apply (Read Carefully)
To be considered, you must complete both steps:
◦ Apply via Indeed / SimplyHired with your resume.
◦ Record a video intro + call demo (camera on)
Start your video by saying: “Nothing But Greatness.”
include two parts (one continuous recording, max 5 minutes):
1) Brief intro: who you are and your outbound calling experience (60–90 seconds).
2) Record yourself roleplaying THIS SCRIPT as if you are calling a real homeowner.
***Take your time and rehearse this - Your goal is to have the homeowner trust you and walk away
smiling.
***Submissions with poor audio quality or qualities that a U.S. homeowner would find hard to
understand will not be considered.
Upload the video to YouTube (unlisted), Loom, or similar, and email the link + your resume to careers@contractorindependence.com with a Subject of: Reviews Specialist Application – [Your Name]
