Renewals Specialist

About Restaurant365

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

About the Role

Restaurant365 is seeking an AI Data FP&A Analyst to join our Enterprise Data & Analytics team as a builder and definitional owner embedded at the intersection of finance and applied AI. This role exists to drive AI application development — grounded in a deep understanding of SaaS FP&A metrics — and to drive business process and metric-definition consistency across the FP&A organization, turning board-level and internal KPIs into working, governed intelligence. Claude is our AI platform, so this is a hands-on development role. You will build and ship Claude-powered applications that make financial metrics faster to produce, easier to trust, and available on demand to leaders across the company.

Key Responsibilities

Your edge is the combination: you understand what ARR, CMRR, NRR, and GRR actually mean and how they roll up to the board, you can enforce that they mean the same thing everywhere, and you can build the applications that calculate and explain them. You read and reason about SQL well enough to validate logic and partner tightly with engineers — who own the pipeline build itself. You will work in a dedicated pod alongside a Senior Data Engineer, driving business metrics together — you own the metric definitions, the business process, and the AI applications, while the engineer owns the pipeline and semantic-layer implementation.

How You'll Add Value

CPQ & Forecast Ownership: This role is fully accountable for:

• Activating and managing Renewal Opportunities in Salesforce CPQ
• Generating accurate Renewal Quotes
• Maintaining forecast precision within ±5% variance
• Driving on-time renewal completion
• Coordinating approvals and exception workflows

Digital/Scaled Renewal Motion: For Digital/Scaled (DST) customers under $50K ARR, the Renewal Specialist owns the full renewal lifecycle through an automation-driven model, including:

• Monitoring automated usage and payment risk signals
• Triggering save plays when thresholds are breached
• Issuing renewal quotes via CPQ automation
• Maintaining forecast ownership for the DST portfolio
• Identify growth opportunities for Sales CSM and Account Executive (AE) involvement occurs only when escalation thresholds are met.

Success Metrics

• Gross Revenue Retention (GRR) influence
• Net Revenue Retention (NRR) influence
• Forecast Accuracy (±5%)
• On-Time Renewal Rate (>95%)
• Reduction in Surprise Churn
• Reduction in Last-Minute Concessions
• DST Renewal Completion Rate

What You'll Need to Be Successful

• 3–6+ years’ experience in renewals management (preferably SaaS renewals), account management, sales operations, or Customer Success with commercial responsibility.
• Strong experience processing renewals and contract amendments, including pricing adjustments and approvals.
• Experience supporting Enterprise and/or Mid-Market SaaS accounts.
• Strong experience and proficiency with Salesforce, renewal forecasting, contracting workflows and SaaS pricing structures (ARR, multi-year, uplifts).
• Demonstrated professional proficiency in both verbal and written English to effectively communicate with global customers, internal teams, and stakeholders across various channels (email, chat, video, phone).
• Excellent attention to detail and ability to manage multiple renewal cycles simultaneously.
• Analytical mindset with the ability to track and report on key retention and renewal metrics.
• Ability to work cross-functionally with multiple teams to drive customer success.
• Experience with automation or AI-enabled tools to optimize processes.
• Experience working with subscription-based or recurring revenue models is a plus.
• Ability to work a hybrid schedule with three days per week onsite in our Mexico City office.
• Flexibility to support U.S. operations, including working on select Mexico public holidays based on business and operational needs.

Benefits and Compensation

We also offer a comprehensive benefits package. Benefit options include:

• Law Benefits
• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Meal Vouchers
• 30-day Christmas bonus
• Saving Fund
• And more!

R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to — regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.