Account Manager EMEA

Company Description

Founded in 2014, Shippeo is a leading European SaaS company transforming supply chain visibility. With a global presence and multicultural team of 27 nationalities operating across Europe, North America, and Asia, we offer real-time multimodal transportation visibility to top industry leaders across various sectors.

Our ambition is to become the world's leading supply chain data platform, using predictive AI, high-quality real-time data, and a robust partner network to enhance customer experience and operational excellence.

Learn more about our mission and values on our website: https://www.shippeo.com/en/company/about-us

Job Description

As an Enterprise Account Manager EMEA, you will contribute to Shippeo’s mission by acting as the commercial architect for our most established global accounts, transforming real-time visibility data into long-term strategic value. You will be responsible for the commercial health and expansion of our most mature partnerships, ensuring Shippeo remains the cornerstone of their global logistics network. Working closely with cross-functional teams like Customer Success and Product, you will play a key role in delivering high-impact results in a fast-paced, international environment, directly influencing the digital transformation and sustainability of global supply chains.

Please Note: While ideally based in Paris or Düsseldorf, we are open to considering applicants based in other major German cities.

As we operate internationally, we kindly request all candidates to submit their CV in English. Unfortunately, applications submitted in any other language will not be considered.

Contract Type: Full-Time / Permanent

Function: Sales / Account Management

Key Responsibilities

• Expansion-Led Growth: Proactively identify and close opportunities to increase Annual Recurring Revenue (ARR) across your portfolio through net-new products and geographical expansion.
• CSM Synergy: Partner with Customer Success Managers to leverage operational "proof of value" and platform stickiness into compelling commercial business cases.
• Renewal Excellence: Own the end-to-end renewal cycle, navigating complex procurement processes to ensure predictable outcomes and negative Net Churn.
• C-Level Stakeholder Management: Orchestrate high-level relationships with Supply Chain VPs, CIOs, and Procurement leads to sell long-term digital transformation roadmaps.
• Portfolio Strategy: Strategically manage a segment of 200+ Enterprise customers, prioritizing efforts based on growth potential and strategic importance.

Qualifications

• SaaS/Supply Chain Expertise: 6+ years of experience in Commercial Account Management or Sales, specifically managing high-six-figure renewals and expansions.
• The "Growth" Mindset: A proven track record of spotting "whitespace" within existing accounts and scaling small pilots into pan-EMEA agreements.
• European Market Literacy: Deep understanding of EMEA business culture and experience navigating the procurement cycles of large conglomerates (e.g., DAX, CAC 40, FTSE 100).
• Collaboration & Negotiation: Ability to align commercial goals with technical realities by working seamlessly with Pre-Sales, Product, and Legal teams.
• Communication Excellence: To succeed in this role, you must possess exceptional negotiation and presentation skills in English, complemented by professional-level fluency in German or Dutch. This dual-language capability is essential for building high-level financial partnerships within our diverse European client base.

Preferred (Not Required)

• Logistics Nuance: A deep understanding of the complexities of multi-country logistics and global supply chain operations.
• Digital Transformation Background: Experience selling intelligent solutions involving predictive analytics or automated supply chain actions.

Additional Information

Why Join Shippeo?

At Shippeo, you will join a fast-moving company that values ambition, care, delivery, and collaboration. We offer an environment where impact is encouraged, ideas are valued, and development is supported.

What sets us apart:

• Meaningful work with real-world impact in global supply chains.
• A diverse, inclusive, and international team.
• A culture of transparency, feedback, and continuous learning.
• Opportunities for growth, internal mobility, and professional development.
• Hybrid work model and flexible policies.

To learn more about our culture and people, visit our Careers section or explore team stories on our social platforms.

Recruitment Process

Our hiring process includes the following steps:

1. Preliminary call with a Talent Acquisition Manager
2. First interview with the Hiring Manager
3. Case study interview
4. Final interview with leadership or cross-functional team members

Diversity and Inclusion

At Shippeo, we are committed to fostering a diverse and inclusive workplace. We value the perspectives, experiences, and contributions of individuals from all backgrounds. Our policies, practices, and company culture reflect this commitment to equal opportunity and mutual respect.

If you have specific needs or questions regarding disability inclusion, you may reach out to our dedicated Disability Advisor at [email protected] for support during the application process.