Director, Enterprise Account Management

About the Role

Dodge Construction Network is seeking a strategic and results-driven Director, Enterprise Account Management, to lead and scale our enterprise customer portfolio. This role is responsible for driving retention, expansion, and customer success outcomes across our largest and most strategic accounts.

You will lead a team of Enterprise Account Managers, partner cross-functionally with Sales, Customer Success, Product, and Finance, and play a critical role in shaping our post-sale strategy and long-term customer growth.

This is a full-time position and reports directly to the VP, Enterprise Sales.

This is a remote, home-office based role and candidates located in the continental United States will be considered. Expected travel is 25% for this role.

Essential Functions

Team Leadership & Development

• Lead, coach, and develop a team of Enterprise Account Managers
• Establish and manage performance expectations, KPIs, and career development plans
• Foster a high-performance, customer-centric culture
• Build and establish a modern Enterprise Customer go-to-market process to drive aggressive growth

Revenue Retention & Growth

• Own enterprise account performance, including: Net Revenue Retention (NRR), Gross Retention, and Expansion revenue
• Develop and execute strategies to grow existing accounts and identify upsell/cross-sell opportunities

Customer Strategy & Engagement

• Build and maintain executive-level relationships with key customers
• Partner with customers to understand business goals and align solutions accordingly
• Expand and multi-thread existing account relationships
• Lead account planning and quarterly business reviews (QBRs)

Cross-Functional Collaboration

• Partner with Sales on account transitions and expansion strategy
• Collaborate with Customer Success to ensure adoption and value realization
• Provide feedback to Product and Marketing based on customer insights

Process & Operational Excellence

• Implement scalable processes for account management and forecasting
• Utilize CRM and data analytics to drive decision-making
• Track and report on key metrics and performance trends

Education Requirement

Bachelor’s degree in a related field and/or equivalent education and work experience.

Required Experience, Knowledge and Skills

• 8–12+ years of experience in account management, sales, or customer success
• 3–5+ years of experience leading enterprise-facing teams
• Proven track record of driving retention and revenue growth within large accounts
• Experience managing complex, high-value customer relationships
• Strong analytical and strategic thinking skills
• Excellent communication and executive presence
• Strong understanding of enterprise sales cycles and post-sale account strategies

Preferred Experience, Knowledge and Skills

SaaS or data-driven solutions experience.

About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.

Salary Disclosure

Dodge Construction Network’s compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped variable incentive plans or an annual discretionary performance bonus.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.