Enterprise Growth Strategy & Operations Manager

About Udemy

Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye.

Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms. Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, below.

Position overview

Coursera and Udemy are building one of the world’s most comprehensive skills development platforms. As part of the integration, we are standing up a unified Enterprise Growth team to serve SMB and small-team demand through scalable, product-led and sales-assisted motions spanning Coursera Web Enabled Sales (WES), Udemy Team Plan, an inside sales pilot, and outsourced SMB coverage.

The Enterprise Growth Strategy & Operations Manager is the primary operator of this new business. This role owns the planning, operating cadence, reporting coordination, and cross-functional program management required to run WES, Team Plan, and related growth motions as one integrated business. The manager connects Sales, Product, Marketing, Finance, RevOps, and external partners, and drives the discretionary execution work needed to prove the operating model in H2 2026 and set credible FY27 targets.

Key responsibilities

1. Own planning and the operating cadence for the Enterprise Growth business
• Build and run the weekly and monthly business review cadence across WES, Team Plan, inside sales pilot, and outsourced SMB motions.
• Coordinate target-setting, forecasting inputs, and FY27 planning in partnership with Finance and RevOps.
• Maintain a single integrated view of priorities, initiatives, risks, and decisions for Enterprise Growth leadership.
• Prepare leadership reviews, QBR materials, and executive updates with clear narratives and data-backed recommendations.
2. Drive cross-functional program management and execution
• Serve as the connective tissue across Product, Marketing, Sales, Data, Finance, and Customer Success for growth initiatives spanning funnel optimization, pricing and packaging tests, lifecycle programs, lead routing, and conversion experiments.
• Translate strategy into structured programs with owners, milestones, dependencies, and success criteria; track execution and unblock teams.
• Manage the operating relationship with outsourced/BPO SMB partners, including performance expectations, escalation paths, and improvement plans.
• Support the inside sales pilot with workflow design, rules of engagement, and handoff clarity between PLG, inside sales, and field teams.
3. Improve reporting, accountability, and decision quality
• Coordinate unified reporting definitions across Coursera and Udemy motions in partnership with the Senior Business Analyst, Finance, and RevOps.
• Establish clear KPIs, operating dashboards, and accountability mechanisms across leading and lagging indicators.
• Surface risks, tradeoffs, and investment needs to Enterprise Growth leadership with pragmatic recommendations.
• Document and standardize processes, rules of engagement, and playbooks as the operating model matures.

Success measures

• Annual performance metrics (top of funnel, bookings, renewal rate, etc.) for the Growth Team
• Annual targets and planning inputs delivered on time with Finance and RevOps.
• Cross-functional growth initiatives executed on schedule with clear ownership and measurable outcomes.
• Outsourced partner performance managed against agreed expectations, with documented escalation and improvement paths.

Candidate profile

• 6–9 years of experience in revenue strategy and operations, business operations, GTM strategy, growth operations, consulting, or related roles in B2B SaaS or adjacent environments.
• Proven ability to run operating cadences, planning cycles, and executive reporting for a revenue-generating business.
• Strong cross-functional program management skills, with experience coordinating Product, Marketing, Sales, Finance, and external partners.
• Commercial fluency across funnel metrics, conversion, renewal, and pipeline concepts; comfort partnering closely with analysts and Finance on targets and forecasts.
• Excellent structured communication: crisp documents, clear executive updates, and pragmatic tradeoff framing.
• Experience with vendor or BPO partner management is a plus.
• Comfort operating in a post-merger or high-change environment where structure, systems, and boundaries are still evolving.

Why work here?

You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, and get better at using AI in practical ways.

You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Türkiye Benefits & US Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!