Mid-Market Account Manager

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.

About the Role

As an Account Manager, Mid-Market Sales at Attentive, you will be instrumental in driving customer retention by managing expansion sales opportunities of Attentive’s mid-market customer base.

You are the point person for partnering with Client Strategy on account planning and assisting with uncovering expansion and upsell opportunities. You have the ability to view customer health holistically and seek new opportunities within a current account. You pride yourself in establishing long-term relationships and being the customer’s trusted advisor.

What You’ll Accomplish

• Provide timely and accurate weekly forecasts 
• Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts
• Identify and pursue strategic opportunities for growth within the accounts
• Prepare and present data and trends to customers on usage and engagement of Attentive platform 
• Manage customer inquiries related to commercial aspects of their Attentive agreement
• Partnering cross-functionally with Client Strategy, Deal Enablement, Legal, Finance and other internal team

Your Expertise

• 2-3 years of experience in a closing sales role; Renewals Management, Account Management, Account Executive or as an outside sales person
• Experience working in a SaaS, MarTech, AdTech or startup preferred
• Demonstrated strong competency around objection handling and creating alignment around product price/value
• Analytical account development strategy, using data to find opportunities and prove value
• Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close independently 
• Experience managing the sales cycle across Salesforce.com or other CRM
• Entrepreneurial mindset and desire to define processes and build strategy
• Demonstrated experience consistently meeting and exceeding quota, with references
• Email sales experience is strong preference
• Willingness to travel (up to 20%)

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $74,000 - $92,000 annually + commission + equity + benefits
• Our salary ranges are determined by role, level and location
• This role is salaried non-exempt and eligible for overtime compensation