Avalara
Overview: Avalara is seeking a Sales Operations Manager to lead the strategy, design, and execution of lead routing, distribution, and CRM workflows. This is an individual contributor role responsible for driving outcomes across routing systems and processes, while coordinating work across Sales Operations, Business Systems, and Marketing Operations. This role owns routing performance end-to-end, ensuring leads are assigned accurately, quickly, and at scale, while driving automation, standardization, and continuous improvement across the go-to-market funnel. Using AI where it meaningfully improves the work is a core expectation for this role, driving enhanced outcomes, efficiency, quality, and scale across all operational processes. The ideal candidate brings deep, hands-on expertise in routing technologies such as LeanData, Distribution Engine, and Chili Piper, with the ability to design, troubleshoot, and scale complex routing logic across multiple teams, while actively using AI tools to optimize these workflows. This is not a coordination-only role; it requires strong technical proficiency, an AI-forward mindset, and the ability to translate business needs into effective system configurations and automation.
Avalara is an AI-first Company. AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. You'll bring experience using AI and AI-related technologies, ready to thrive here. You'll use AI every day to solve business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
Total Rewards: In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity: Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
We're defining the relationship between tax and tech. We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world. We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.
Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
