Wedding Concierge

The Role

The Minted Wedding Concierge will join our team to provide virtual sales consultations for our wedding customers in an effort to increase revenue. You'll give customers a personalized tour and shopping experience of Minted products and services, with a focus on building relationships, upselling, and using your knowledge of Minted's products to create the best possible experience. Specialists will use their strong relationship-building skills, knowledge of Minted’s products, and upselling skills to build the best possible customer experience while focusing on sales.

Reporting to the Manager, Wedding Concierge Program, you will be an empathetic and passionate team member whose main objective is to offer the best possible customer experience while generating revenue. Our operation is open 7 days per week, and candidates must be available to work weekends and evenings. The hours & schedule for the role are variable.

Responsibilities

• Host 30-minute consultations to help customers personalize their design choices and generate revenue.
• Actively support revenue growth by leveraging soft sales strategies and tactics, ensuring customers feel comfortable throughout the process.
• Upsell and cross-sell during all consultations in order to help the customer find the best possible stationery and/or decor.
• Serve as dedicated customer advocate and brand ambassador, influencing the prospective customer’s perception of Minted.
• Answer questions about Minted’s full suite of products and services, customization, and assistance with how to place orders.
• Collaborate with cross-functional teams when additional support is needed.
• Document customer interactions thoroughly and accurately in our CRM.
• Use support tools & training, including our knowledge base to respond to inquiries and ensure our customers’ satisfaction and a high-quality experience.
• Identify opportunities for improving the customer experience and those with leadership.
• Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs.
• Perform additional duties and projects as assigned by management.

You are

• Able to confidently, positively, and efficiently guide the customer through Minted’s product and service offerings, and prioritize multiple tasks in a fast-paced, high-volume environment.
• Personable and engaging, building relationships with customers, including cross-selling and up-selling.
• Able to take direction and quickly learn new procedures, processes, and products.
• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals.
• Technologically adept; familiarity and experience with eCommerce a plus.
• Able to reliably meet a required flexible/variable hour work schedule including weekends (at least one weekend day is required) based on business needs and adhere to company attendance policy.

You have

• Strong sales orientation and love for supporting the customer.
• A calm, professional working environment conducive to a high-touch consultation.
• Excellent written and verbal communication skills.
• High attention to detail, organized, and able to follow through.
• Experience with Salesforce or other CRM software a plus.
• The ability to appropriately represent the Minted brand on screen with customers.
• A Bachelor’s degree or equivalent work experience.
• 2+ years of experience working with customers (preferably at a premium brand).
• Sales, concierge, or account management experience required.

Compensation

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Geo Base Full Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $22.23- $29.18

Geo Base Full Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY- $20.40 - $26.78

Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.

This role is hourly paid

Benefits

Benefits will be effective on the first of each month following your initial hire date.

• Medical, Dental, and Vision Benefits
• Employer-Funded Health Savings Account
• 10 Paid Holidays
• Paid Time Off and Sick Leave
• Paid Parental Leave
• Monthly Gym/Wellness Reimbursement
• 401(k) retirement savings plan
• Employer-Funded Commuter Benefits
• Employee Discount
• Friends and Family Discount

About Minted

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.