Staff Software Engineer, Backend

🧠 About Us

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

🚀 Responsibilities

• Develop and maintain scalable backend and data systems that power personalized messaging decisions across millions of subscribers.
• Partner with data scientists and ML engineers to produce models for send-time optimization and subscriber engagement propensity.
• Optimize real-time and batch pipelines for performance, reliability, and operational robustness at scale.
• Improve feedback loops and experimentation frameworks to continuously enhance personalization performance.
• Drive engineering best practices in large-scale distributed systems, experimentation, and high-scale personalization infrastructure.
• Improve code quality through code reviews, testing, and advocating for best practices.
• Contribute to and help shape technical decisions and stay current with emerging technologies to enhance our products.
• Participate in on-call and production support for multiple service domains, triaging and resolving incidents and customer-facing issues.
• Collaborate cross-functionally with product, design, and analytics to ship impactful, data-driven features.
• Build amazing consumer experiences, taking responsibility for code quality, scalability, reliability, and performance.
• Telecommuting permitted 2 days per week. When not telecommuting, must report to 114 Sansome Street, 10th Floor, San Francisco, CA 94104.

🎯 Requirements

Minimum Requirements:

• Bachelor’s degree or U.S. equivalent in Computer Science, Computer Engineering, or a related field plus 7 years of professional experience as a Software Engineer, Software Developer, or any occupation, job title, or position performing backend software development and building distributed systems.
• 7 years of professional experience performing software development using Java, Python, and Go.
• 7 years of professional experience performing object-oriented programming (including designing, developing, and maintaining scalable, high-performance applications) while adhering to established quality standards (including code reviews, automated testing, and continuous integration practices).
• 7 years of professional experience collaborating with cross-functional teams (including product, analytics, and engineering) to deliver data-driven software solutions.
• 7 years of professional experience designing, developing, and supporting service-oriented architecture (SOA) (including RESTful web services, SOAP-based services, and Enterprise Service Bus (ESB)) and distributed systems (including AWS services and cloud infrastructure).
• 7 years of professional experience utilizing databases and data platforms (including DynamoDB, PostgreSQL, Snowflake, and Redis) in conjunction with messaging and streaming systems (including Kafka and Pulsar).
• 5 years of professional experience performing DevOps practices and utilizing related tools (including Docker and Kubernetes) to support deployment, scalability, and system reliability.
• 3 years of professional experience utilizing front-end engineering technologies (including React and TypeScript) to support full-stack integration.

✨ Benefits

We provide competitive perks and benefits, including health & wellness packages, equity offerings, and various benefits to help employees bring their best selves to work.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

Attentive is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We prioritize a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. We’re also committed to providing reasonable accommodations for candidates with disabilities: let your recruiter know if you need assistance.