Hardware Maintenance Project Manager

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work?"whether it's from home, an office, or your favorite coffee shop?"while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Caper.ai is a subsidiary of Instacart and an AI company. It leverages cutting-edge AI and computer vision technology to bring an autonomous shopping experience to the store.

Its product, the Caper Cart - an AI-powered smart cart equipped with scales, sensors, touchscreens, and computer vision technology, is the cornerstone of the Instacart Platform Connected Stores initiative.

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper's unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy computing, and endless image labeling & training. Retailers purchase intelligent shopping carts, and the entire store is upgraded with cashier-less capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competition's infrastructure, and is already widely adopted in the marketplace. Our cross-functional and durable Product team solves hard customer & business problems in ways our customers love.

About the Role

As a Hardware Maintenance project Manager, you will have the opportunity to drive the Caper cart Maintenance and Repair project as we scale to many thousands of carts in the market.

About the Job

• Drive the Caper Hardware Maintenance and Repair program for the carts in the market, integrating robust categorization of requirements with strategic evaluation of in-sourcing and outsourcing opportunities
• Create a closed-loop system to identify, prioritize, and address maintenance and repair needs within the retailer facilities
• Responsible for planning and coordinating field service tickets to minimize cart downtime and optimize resolution velocity and quality through effective ticket management
• Facilitate cross-functional communication, ensuring that all prerequisites are addressed prior to the initiation of maintenance schedules and activities
• Develop, publish, and oversee the Maintenance and Repair Schedule, in collaboration with the Hardware Deployment team, and ensure accountability and adherence to timelines
• Assess ongoing initiatives and make recommendations for schedule and resource optimization across maintenance and deployment initiatives
• Lead analytics on maintenance operations, capturing and analyzing trends related to repairs, manpower allocation, ground-time, and non-routine activities in the field to drive continuous improvement opportunities
• Craft detailed and comprehensive procedural and operational documentation of the Caper Hardware Maintenance and Repair project
• Finally be a Flex Player: In this fast paced environment, our priorities can evolve quickly. You must be willing and excited to engage with new and undefined problems with curiosity and a can-do attitude.

About You

Minimum Qualifications

• A Bachelor's degree or equivalent work experience
• 5+ years of supply chain, operations, or manufacturing experience
• Strong project management skills with the ability to manage multiple maintenance related initiatives simultaneously
• Experience in using quantitative and qualitative data to inform strategic decisions and drive improvements
• Proficient in Google Sheets and ticketing software such as Jira, Freshdesk, ServiceNow etc
• Strong communication and interpersonal skills
• Availability for travel as required to meet business needs
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Qualifications

• Master's degree or relevant industry experience
• Experience in planning, scheduling, or executing maintenance activities

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