We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work?"whether it's from home, an office, or your favorite coffee shop?"while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - As a member of the Ads Program Management team, you will own a portfolio of projects and programs that unlock value for Instacart and our Brand Partners.

About the Team - The Ads Program Management team empowers Brand Partnerships, Cross-functional teams, and Advertisers by enabling central visibility, prioritization, organization, and accountability for the opportunities that are most impactful to our Advertising Business.

The Ads Program Management team's mission is to drive value for the Brand Partnerships org by:

Serving as the glue between Brand Partnerships & our cross-functional teams to ensure our overall efforts are intentional, focused, and achieving results
Supporting the creation, improvement, and management of key Brand Partnerships programs by establishing best in class frameworks and processes that are repeatable, flexible, and drive efficiency
Unlocking net new advertising opportunities by prioritizing and managing the execution of pilots, projects, and programs that drive significant impact for the business

About the Job

As a member of the Ads Program Management team, you will own a portfolio of projects and programs that unlock value for Instacart and our Brand Partners. Day to day responsibilities include:

Program & project management

Full cycle project management inclusive of scoping and discovery, solutioning, gathering of business requirements, developing of project plan and documentation as well as supporting cross-functional work streams to ensure success of key business objectives
Create and manage comprehensive project plans that outline key milestones to support the expansion while holding key stakeholders accountable to achieve these milestones
Risk identification, dependency tracking, issue identification and change management on projects.
Maintain project reporting & communications to reflect clear and accurate line of sight to progression towards project objectives across all stakeholders.
Serving as the voice of our Sales and our Advertisers internally by driving accountability towards deliverables that are critical to their success
Drive the coordinated management of large, complex programs over a finite period of time in order to achieve specific business goals.

Communication & organizational skills

Represent proposed strategies to multiple stakeholders including, but not limited to account leadership and BP stakeholders
Establish and leverage clear communication channels & expectations within project teams
Clearly communicate risks & blockers escalating as appropriate to ensure business objectives & agreed upon timelines are met
Understand and document complex business processes to create transparency
Maintain project and program reporting to reflect clear and accurate line of sight to progression towards project objectives across all stakeholders
Maintain organized documentation for projects and programs within your portfolio

Cross-functional collaboration & leadership

Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency
Identifying and pulling together cross-functional teams necessary to successfully launch projects & programs
Work with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or program

Strategic Thinking & Problem Solving

Partner with sales and other business teams to identify and solve problems with scalable iterative solutions
Prioritize projects that will add value and/or reduce friction for advertisers and our Sales team
Proactively identify project risks/ blockers and organize mitigation plan to solve prior to project impact
Manage and balance the prioritization of projects & programs

About You

Minimum Qualifications

3-5 years of program management or project management experience in a fast-paced environment
Highly effective written and verbal communication skills
Excellent attention to detail, follow-through, and resourcefulness
Ability to connect the dots across yours and other programs in order to see around corners and anticipate risks and opportunities
An interest in working in a fast-growing, fast-paced environment with changing responsibilities, and a willingness to lend a helping hand wherever it's needed
Excellent relationship-building skills - able to work with a broad range of internal stakeholders spanning different departments
You have excellent problem-solving skills and are solution-oriented
You're not afraid to engage directly with complex issues.
You find motivation in creating order from chaos and facilitating collaboration across teams to drive business success.
You have empathy for those you work with
You're adept at independently managing multiple projects or programs, prioritizing effectively amidst various demands.
You excel at cross-functional collaboration with teams of differing priorities
You communicate effectively with diverse stakeholders across all levels of seniority.

Preferred Qualifications

Experience in advertising, CPG, and/or retail

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$115,000-$128,000 USD

WA
$111,000-$123,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$106,000-$118,000 USD

All other states
$95,000-$106,000 USD

Summary
Company name: Instacart
Remote job title: Program Manager, Ads
Job tags: Attention to Detail, Software Project Management, Follow through