A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes ?" knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry ?" we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.

Thumbtack by the Numbers

Available nationwide in every U.S. county
80 million projects started on Thumbtack
10 million 5-star reviews and counting
Pros earn billions on our platform
1000+ employees
$3.2 billion valuation (June, 2021)

About the Role:

Thumbtack is building new experiences to enable customers to seamlessly book home services and empower service professionals to grow their business with ease and confidence by securing the jobs they want. This role focuses on creating an exceptional booking solution for both customers and service professionals across the entire Thumbtack marketplace, catering to all types of home needs and services. You'll have the opportunity to shape industry-disrupting user experiences that step change how customers hire service professionals. As a Senior Product Manager on this team, you will lead product initiatives from inception through execution, collaborating closely with designers, engineers, analysts, and other cross-functional team members. This role requires considering both sides of the marketplace and developing products that serve all our users effectively.

Responsibilities:

Champion user needs and prioritize key user and business opportunities to define your team's long-term vision and roadmap.
Define and analyze key metrics to inform decision-making and measure success.
Lead product planning, goal setting, strategy, and execution in collaboration with engineering, design, and data science teams to bring impactful products to market.
Navigate the complexities and challenges of creating and iterating on new products to find product-market fit.
Make difficult trade-offs and decisions, balancing near-term and long-term goals and outcomes.
Communicate and represent the team's strategy to partners and senior leaders for alignment and prioritization.
Influence the strategies and roadmaps of other Product and Marketing teams, and coordinate with them to maximize global impact.

What you'll need:

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

5+ years of product management experience with a proven track record of launching impactful 0?'1 consumer mobile/web products that users love.
Exceptional user-centric thinking with strong user experience and product sense, able to empathize with users and craft excellent experiences.
Excellent analytical thinking and problem-solving skills combined with strong business acumen.
Ability to quantitatively and qualitatively analyze and break down complex problems and prioritize the right user needs and business opportunities.
Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving alignment.
Excellent written and verbal communication skills, with a talent for articulating customer problems precisely.
Ability to thrive in a fast-paced environment with rapidly evolving business directions.

Bonus points if you have:

Experience working in a marketplace business
Have mentored or managed other Product Managers
Experience in a high-growth startup environment

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $191,250 - $247,500. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $162,562.50 - $210,375. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

Benefits & Perks

Virtual-first working model coupled with in-person events
20 company-wide holidays including a week-long end-of-year company shutdown
Library (optional use collaboration & connection hub) in San Francisco
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/ .

Summary
Company name: Thumbtack
Remote job title: Senior Product Manager, Marketplace
Job tags: mobile, UI/UX, marketplace