Operations Specialist

Truework is on a mission to create trust in every financial transaction. This is why we build products that enable businesses and consumers to regain control over how their sensitive financial information is shared online. Our platform empowers lenders to complete employment and income verifications quickly and accurately while enabling organizations to automate the verification process and ensure the privacy of their employees' personal data. On the consumer side, we are giving employees unprecedented visibility into how their professional information is shared between third parties such as banks, mortgage lenders and employers. We believe increasing data transparency and returning data controls to the consumer are two crucial steps toward improving the health and safety of the internet as we know it.

As an Operations Specialist, Outreach (Part-time) at Truework, you will play a key role in helping us deliver our verification product to our customers on a daily basis. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

In this role you will be reaching out through multiple channels: phone, email, chat, online forms, fax (frequently multi-tasking different methods of communication) to company representatives, often HR, to obtain information needed to complete verification requests. You must be a strong written and verbal communicator with intrinsic motivation and drive. We are looking for independent thinkers with a strong interest in creating a culture of operational excellence. We value tenacious ambition, creative problem solving, and curiosity.

This is a remote and part-time position, which means that we are looking for this individual to work remotely Monday-Friday, 5 consecutive hours a day each of those days. Exact hours to be determined and agreed to by both this individual and their manager.

At Truework, this means you:

• Reach out to company representatives (HR or other contacts) to obtain information to complete verifications
• Tenaciously and creatively solve problems to complete verifications within the targeted time frame
• Build professional relationships through multiple channels of communication (phone, email, chat, online forms, etc.) with our customers as well as internal teams
• Multi-task and manoeuvre through different systems simultaneously to create a reliable and efficient workflow. At the end of the day, you are accountable and responsible for your results
• Self-manage the pipeline of inbound verification inquiries and workload throughout the day according to incoming request volume
• Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks
• This role requires advanced problem solving, research, tenacity, and follow through while constantly adapting your workflow to effectively execute on different tasks

What we're looking for:

• Are highly disciplined, organised, and can juggle multiple moving pieces and details at once
• Enjoy following a process and are motivated to point out areas for continuous improvement
• Hold yourself to a high bar when it comes down to organisation and efficiency
• Thrive in a fast paced, collaborative environment
• Have a proven track record of excellence
• Are adaptable and motivated with a strong work ethic
• Prioritise security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions
• Innate tenacity and exceptional problem solving skills
• A bachelor's degree in a related field is a plus!
• Experience working for a startup or similar environment is a plus!

About your team at Truework and who you will work with:

• Manager: Brittany Foster is our Operations Manager who leads the Operations Team (10 people) at our SLC office

Cash Compensation:

Our cash compensation for this role is targeted between $16 - $19 per hour. Final offer amounts are determined by multiple factors.

Bring Your TRUE Self to Work.

One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.

If you have any questions before applying, please do not hesitate to reach out to George, the recruiter in charge of this role, at dvesic@truework.com

Note: for all roles at Truework that are not fully remote, we require a Covid vaccination so that the employee can work in our offices safely. Religious or medical exceptions apply and we will accommodate.

Truework is an Affirmative Action, Equal Opportunity Employer. As part of our standard hiring process for new employees, employment with Truework will be contingent upon successful completion of a comprehensive background check.