Deal Desk Analyst

Open Source has taken over the world of software development; however, the largest trade-off still persists: security. Companies spend an enormous amount of time and resources patching and fortifying open source software in order to ship with confidence & compliance.

Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. Customers including Snowflake, Canva, and HPE rely on Chainguard to build securely with open source software across the organization.

Chainguard is the safe source for open source.

About Us

We live and breathe our company values:

We are customer obsessed - Our true advantage is the strength of our relationships with customers through collaboration, empathy, and responsiveness. We establish trust as we educate, advocate, and listen to their needs. Our focus is on delivering solutions to our customers that create value and make their lives better.

We have a bias for intentional action - We're a start-up and we need to move fast. However we need to move fast through intentional action to make sure we're able to deliver quickly and efficiently on what is most impactful to our collective success. We prioritize, plan, try things, and fail fast. We think about how what we do impacts other teams and communicate our progress - owning the whole solution from start to finish. If we move fast enough, we can make two or three mistakes, learn, and correct them before competitors even make their first decision.

We don't take ourselves too seriously (but we do serious work) - Though we are solving an important problem which takes focus and a degree of seriousness, we don't take ourselves too seriously while we do. We laugh, have fun, embrace uniqueness, and enjoy the journey. Together.

We trust each other and assume good intentions - We hire great team members and trust them to do their work. We're transparent with data, news, and decisions - positive or negative - to empower team members to make well informed decisions. Showing up for each other fully means we celebrate each other's accomplishments as well as give compassionate direct feedback when needed. We always default to assuming good intentions.

The role, in a nutshell:

Chainguard is looking for a Deal Desk Analyst who will be at the forefront of the company's growth efforts working in close partnership with our Sales organization in the construct, review, and approval of business opportunities. You will create scalable solutions that enable informed decision-making within our teams, and establish processes that ensure alignment with internal guidelines.

What You Will Do:

• Deal Desk Management:
  • Establish initial set of process documentation for deal desk operational workflows
  • Provide end-to-end quote-to-signature support for Sales, including CPQ quote generation, assistance with pricing approvals, creation of order forms (OF) and ensuring accurate opportunity closure in company's CRM (Salesforce).
  • Manage the Company's quote queue and approval workflows while maintaining high standards of organization and attention to detail.
  • Ensure forward deal momentum while providing excellent service to our Sales teams, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end.
  • Provide business pricing strategies, product knowledge, and analytical support to Sales for large, complex or non-standard deals.
• Systems Oversight:
  • Administer the Company's CPQ tool
  • Ensuring high-standards of accuracy and hygiene across systems (CPQ, CLM, CRM).
  • Drive Order Management to ensure seamless tracking of products across all internal systems.
  • Collaborate with CS Operations on customer entitlement and fulfillment reporting.
• Process Ownership and CFT Collaboration:
  • Identify, evaluate, and meticulously document Deal Desk process and procedure, while enabling stakeholders along the way.Cultivate strong relationships with Sales, Finance, Legal, and other cross-functional teams, acting as a key liaison for deal-related matters.

About You:

• 2-3 years of Deal Desk and/or Order Management experience within an Enterprise SaaS/B2b environment
• Administrative experience with a CPQ and CLM tools a plus
• Understanding with Marketplace offerings through AWS, GCP, and Azure (nice to have)
• Strong business acumen, analytical and problem-solving skills, and demonstrated ability to partner with upstream GTM teams and other cross-functional departments
• Highly organized, internal customer-focused and strong attention to detail
• Ability to multitask and prioritize at times of high volume, and have schedule flexibility during End of Month and End of Quarter
• Have an understanding of quote to cash process and sales contracts; proficient in identifying risks associated in deal terms and structures
• Ability to travel for QBRs (1x per quarter)

A few of the benefits we offer (for our full time employees):

• Equity/stock options
• Unlimited PTO
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family

If your experience is close but doesn't fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring "Guardians'' with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

For US based roles - Chainguard participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Chainguard, Inc. only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Chainguard, Inc. will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

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