About
Results-driven management professional with 10+ years of experience leading teams in high-volume, fast-paced environments.
Proven ability to drive performance, improve operational processes, and develop team members to achieve business goals.
Strong background in coaching, performance management, and cross-functional collaboration.
Recognized for building accountable, adaptable teams and delivering consistent results under pressure.
Experience
Seasonal Tax Operations Manager
JDA TSG
Nov 2025 – Apr 2026
Led and managed a remote team of professionals in a high-demand, deadline-driven environment Monitored performance metrics and implemented strategies to improve productivity and service quality Provided coaching and development to enhance team effectiveness, communication, and accountability Handled complex escalations and ensured timely resolution of critical issues Identified operational trends and partnered with leadership to improve workflows and processes Ensured compliance with company policies, procedures, and quality standards
Operations OversightPerformance ManagementProcess Improvement
Area Manager
Kelly Connect
2013 – Aug 2025
Oversaw daily operations and performance of multiple teams in a fast-paced service environment Drove performance improvements through coaching, feedback, and data-driven decision-making Managed escalations and resolved complex operational and personnel challenges Developed and maintained a culture of accountability, adaptability, and high performance Analyzed trends and implemented process improvements to increase efficiency and outcomes Collaborated with leadership to align team performance with organizational goals
Team LeadershipPerformance ManagementProcess ImprovementCommunicationTechnical SupportOperational EfficiencyIssue ResolutionPerformance MetricsCustomer Service
Technical Support Advisor
Volt
2012 – 2013
Provided technical support and consistently met service and performance expectations
Technical SupportCustomer ServicePerformance Metrics
Education
San Antonio College
AAS · Advertising Art
Skills
Continuous ImprovementWorkforce PlanningCommunicationChange ManagementConflict ResolutionEmployee EngagementKPI & Metrics AnalysisStrategic Problem SolvingProcess ImprovementOperations OversightPerformance ManagementTeam Leadership
