Healthcare Administrative Assistant
East Greenbush, NY
#OpenToWorkI have over 15 years of experience in supervisory customer service and scheduling coordination, most recently working as a Member Services representative at CDPHP since July 2025. My background spans roles in healthcare scheduling and call center supervision, where I have developed strong organizational and leadership skills. My work involves managing sensitive information with discretion, maintaining detailed medical records, and coordinating schedules for medical staff and patients. I use tools and skills related to customer service, workflow optimization, and office administration to ensure smooth operations and high-quality service delivery.
I am currently looking for a career is healthcare administrative work or medical billing
CDPHP
Provide excellent customer service by assisting, responding to, and resolving customer inquiries Handle sensitive and confidential information with discretion to maintain HIIPA security Update member accounts and maintain records Build and maintain customer relations by providing high-quality service
Women’s Cancer Care Associates
Develop strong relationships with hospital personnel and surgeons to facilitate smooth workflow processes Effectively interact with patients through phone conversations to demonstrate exceptional customer service abilities Create and maintain comprehensive medical records for patient history and procedure details for use during surgical preparation Displayed superior organizational skills by tracking all relevant information regarding surgeries and providing detailed reports as needed Thoroughly reviewing prior authorization forms to ensure accuracy prior to submitting them for approval Handled a high volume of calls from physicians and other healthcare professionals while maintaining accuracy in data entry Ensuring patients successfully completed preop medical evaluations and preparations prior to surgeries Successfully meeting deadlines while working under pressure without compromising quality of work
Upstate Dermatology
Provided support to all staff members regarding their schedules or any changes that need to be made Schedule any necessary follow-up appointments, as directed by providers Prepared documents such as memos, letters and spreadsheets required for operational tasks Managed calendars and organized resources to ensure efficient workflow processes
The IMA Group
Provided leadership and direction to a team of 20+ call center representatives, ensuring customer satisfaction goals were achieved Assisted with escalated calls when needed, providing guidance to schedulers on best practices for handling difficult customers Performed coaching sessions with staff members to improve their knowledge and communication skills Created reports summarizing daily activities, including total number of calls handled and average wait times Cultivated a positive work environment, driving employee engagement and performance Analyzed call trends to identify areas for improvement and develop strategies for resolving customer issues efficiently Implemented quality assurance measures to ensure accuracy of data entry into the system Prepared work schedules and assigned employees to specific duties as needed
Certificate · Medical Assistant
Associates in Applied Science · Business Marketing and Accounting
