About
IT support-focused professional with a background in customer-facing roles, administration, and training.
Experienced in troubleshooting user issues, guiding non-technical users, and maintaining accurate documentation.
Strong communicator with a track record of handling high-volume interactions.
What I'm looking for
SOC Analyst (Tier 1), GRC/Compliance Analyst, or Help Desk/Technical Support Technician. U.S. citizen, work-authorized, currently based abroad — open to internationally-eligible remote positions only. Comfortable working async across time zones.
Experience
Senior ESL Instructor & Trainer
Everyday English with Kris Amerikos and teaching-revolution.com
Jan 2020 – Present
Delivered technical instruction to diverse learners, earning recognition for outstanding performance (200+ sessions/month).
Trained and onboarded new instructors; created schedules and ensured smooth operations across time zones.
Reviewed service feedback and implemented improvements, contributing to a high standard of customer satisfaction.
Recognized consistently for clear communication, patience, and adaptability — key traits in high-pressure support environments.
Technical instructionTrainingScheduling
Data Entry Specialist
Nutranext
Aug 2018 – Sep 2019
Processed and distributed invoices to ensure Accounts Receivable remained up to date.
Cataloged and organized invoices for easy access by management, using Excel to track and report account status.
Worked efficiently under deadlines, ensuring timely and accurate documentation and reporting.
ExcelData entryAccounts Receivable
Education
Deerfield Beach Highschool
Highschool Diploma
2010
Certifications
Google Cybersecurity Professional Certificate
Coursera
CompTIA Security+ 701
CompTIA
Skills
10-Key TypingGoogle MeetZoomRemote supportDocumentationCustomer supportLinuxWindowsTechnical troubleshooting
Languages
English (Native or bilingual proficiency)Spanish (Professional working proficiency)
