About
I am a Customer Service Representative and Account Executive currently working at Fezotech Nigeria Limited since June 2026, with experience dating back to at least 2025. My background spans client relationships, resource management, onboarding, project coordination, and digital marketing within diverse organizations, giving me over 1 year of professional experience in these areas.
My work involves managing inbound and outbound customer communications, driving staff training and motivation, and building sustainable customer relationships. I use Microsoft Office tools such as Word, Excel, and PowerPoint extensively, and I have experience coordinating onboarding projects, supporting account acquisition campaigns, and handling office administration tasks including scheduling, filing, and correspondence management.
What I'm looking for
Seeking a remote Customer Support / Customer Success Representative role where I can leverage my experience in driving customer satisfaction, staff training, and conflict resolution to deliver exceptional service and support business growth.
Experience
Customer Service Representative
Jun 2026 – Present
• Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Responding to requests and enquires online. Providing product and service information to customers.
• Building sustainable relationships and engage customers by taking the extra mile.
• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions.
Customer ServiceStaff TrainingInbound Outbound Calls
Fezotech Nigeria Limited
Client Service and Accounts Executive (NYSC)
Jan 2025 – Jun 2026
• Prepared and organized paperwork and other materials as needed for meetings, new hires and expense reports.
• Set up and managed paper and electronic filing systems, managed incoming and outgoing mail, answered telephones, directed calls and took messages, and routed various documents throughout the office.
• Typed various correspondence, reports and other written material from rough drafts, corrected copies, dictated notes and other source material, and completed forms in accordance with company procedures and policies.
• Maintained office scheduling and event calendars, composed, typed, distributed daily reports and routine correspondences.
• Collected and coordinated the flow of internal and external information.
Office AdministrationDocument ManagementSchedulingCustomer OnboardingAccount AcquisitionCustomer Engagement
Global Sight Service Limited
• Learned road safety policies, regulations, and practices.
• Participated in road counting and traffic-related activities.
• Gained practical knowledge of road safety operations.
Road SafetyTraffic ManagementRegulatory Compliance
Federal Road Safety Corps (FRSC)
Education
Olabisi Onabanjo University
Bachelor of Science · Transport Management
2024
Skills
CommunicationConflict Resolution
Languages
English (Full professional proficiency)
