About
Bilingual customer service and sales professional with 10+ years of experience supporting clients across healthcare, call centers, sales, and retail environments.
Proven ability to resolve complex issues, build customer loyalty, and exceed performance targets in high-volume, remote, and fast-paced settings.
Highly skilled in CRM systems, inbound/outbound calling, and empathetic communication in English and Spanish.
Seeking a remote customer service role where strong problem-solving, communication, and organizational skills contribute to customer satisfaction and retention.
What I'm looking for
I'm open to Outbound sales or Appointment setting as well as Customer Service. As well as any type of Virtual Assistant positions.
Experience
Outbound Appointment Setter (Remote – Contract)
Storm Leads Generator
Mar 2026 – Jul 2026
● Conducted high-volume outbound campaigns, making 300 to 500 calls daily to generate leads and schedule appointments for storm-damaged roof inspections.
● Consistently achieved performance metrics by securing 5 confirmed appointments per week.
● Utilized a robust tech stack including JustCall, GoHighLevel (GHL), and Trellus CRM alongside Google Sheets for efficient lead tracking, data management, and workflow optimization.
● Engaged prospective clients with empathy and clear communication to educate them on storm damage restoration services and address objections effectively.
JustCallGoHighLevelTrellus
Freelance Telehealth Appointment Setter (Remote – Contract)
Virtustant | Supporting Tella Health & Aspire Health
Sep 2025 – Dec 2025
● Conducted 100–200 outbound calls daily to schedule specialized eye health exams.
● Consistently booked 15 confirmed appointments per day.
● Utilized Tella Health and 8x8 CRM systems to manage patient records and call tracking.
● Clearly educated patients on exam importance while addressing concerns with empathy.
● Met performance goals in a high-volume, conversion-focused environment.
Tella Health8x8CRM
Customer Service & Sales Representative (Remote)
Logicall-Live
Mar 2025 – Jun 2025
● Assisted customers with product inquiries, order processing, and troubleshooting.
● Exceeded weekly and monthly sales and satisfaction targets.
● Applied upselling and cross-selling techniques to increase revenue.
● Maintained accurate customer records and follow-ups using CRM tools.
CRMUpsellingCross-Selling
Customer Service Representative
Call-Core Call Center
Jun 2024 – Nov 2024
● Managed high-volume inbound and outbound calls.
● Resolved billing issues, order tracking, replacements, and general inquiries.
● Delivered personalized solutions to improve customer satisfaction scores.
● Contributed to increased customer retention through proactive follow-ups.
Inbound CallingOutbound CallingCustomer Retention
Patient Support / Hospitality Associate
Trillium Hospital
Apr 2020 – Jan 2023
● Provided front-line patient and family support in ER and hospital wards.
● Assisted with wayfinding, accommodations, and non-clinical inquiries.
● Coordinated with medical teams to ensure timely equipment and supply delivery.
● Recognized for professionalism, empathy, and calmness in high-stress situations.
Patient SupportHospitalityCoordination
Customer Liaison / Environmental Services
Daniels Sharpsmart Limited
May 2011 – Mar 2020
● Primary client contact for hospitals regarding biomedical waste services.
● Managed service schedules, order confirmations, and issue resolution.
● Trained new employees on customer service standards and safety compliance.
Client ManagementService SchedulingTraining
Produce Department Supervisor
Food Basics
Sep 2007 – May 2011
● Supervised staff to ensure product quality and customer satisfaction.
● Handled customer concerns efficiently and professionally.
● Trained team members in service standards and effective communication.
SupervisionCustomer ServiceTraining
Education
Cardinal Leger Secondary School
High School Diploma
Humber College
2014 – 2015
Skills
High volume outbound callMicrosoft TeamsSlackZoomGoogle SheetsCross-SellingUpselling8x8Tella HealthTrellusJustCallGoHighLevelComplaint ResolutionCustomer Service
Languages
English (Native or bilingual proficiency)Spanish (Full professional proficiency)French (Limited working proficiency)
