Ronit Gajmer

* Managed end-to-end sales order processing across multiple business verticals, ensuring accurate order execution and timely fulfillment. * Coordinated with Sales, Planning, Finance, Logistics, and Customer Service teams to facilitate seamless order management and resolve operational issues. * Created, modified, and maintained Sales Orders (SOs) and Delivery Orders (DOs) in LN ERP, ensuring data accuracy and process compliance. * Prepared and shared Proforma Invoices with customers and commercial teams to support order confirmation and payment processing. * Coordinated with customers and freight forwarders to ensure smooth shipment execution, delivery tracking, and on-time order fulfillment. * Generated Tax Invoices through LN ERP, ensuring accurate billing and adherence to company policies and statutory requirements. * Monitored customer payments and collaborated with Finance teams on collection follow-ups, dispute resolution, and account reconciliation. * Maintained customer, vendor, and material master data, ensuring data integrity and supporting efficient business operations. * Built and maintained strong relationships with customers and internal stakeholders, delivering high levels of service and operational support.

* Responsible for PO punching in ERP systems and coordinating with cross- functional teams for smooth processing and execution. * Handling ISR (Item Specification Report) punching in Microsoft Dynamic 365 ERP and circulating it with relevant teams for approvals and further processing. * Strong knowledge of master data management, including customer, vendor, and material master maintenance. * Collaborates closely with the Sales and Planning teams to develop monthly order forecasts, ensuring seamless order processing and timely delivery.

* Extensive experience in sales order processing across multiple verticals, ensuring seamless order fulfillment and accurate documentation. * Collaborates with Sales Team, Finance Team, Planning Team, and Logistics Team to streamline processes and resolve customer inquiries efficiently. * Proficient in creating and modifying Sales Orders (SOs) and Delivery Orders (DOs) with accuracy and efficiency, ensuring smooth order processing. * Preparing and managing export documents, including Commercial Invoice, Packing List, Bill of Lading, Country of Origin, Certificate of Analysis, Insurance Certificate, Fumigation Certificate, and more for international shipments. * Expertise in preparing and sharing Proforma Invoices with customers and commercial teams to initiate export transactions. * Extensive experience in export support, preparing export documentation such as Letter of Credit (LC) documents, Bill of Exchange, and other critical documents to ensure compliance with international trade requirements. * Ensuring accurate and timely submission of all necessary documentation for smooth customs clearance and shipment delivery. * Skilled in delivery creation and invoice generation, maintaining consistency and accuracy in order-to-cash processes. * Strong knowledge of master data management, including customer, vendor, and material records, ensuring accurate and up-to-date information. * Well-versed in return orders, inquiries, quotations, contracts, credit memos, debit memos, and consignment processes, ensuring effective handling of all sales-related transactions. * Client handling expertise, including efficient communication and relationship management with both internal teams and customers. * Committed to adhering to KRAs, KPIs, and SLAs, consistently achieving high performance and service quality standards.

* Worked as an Order Management Specialist for USHA in SAP oversees end-to-end order processing, ensuring accurate creation and management of Sales Orders (SOs) and Purchase Orders (POs). * Cordinate logistics and deliveries, resolving any shipping issues. * Billing and returns management involve handling invoices, credit/debit memos, and return orders (RMA). Maintaining master data and ensuring compliance with SLAs and KPIs is crucial.

* Extensive experience in sales order processing across multiple verticals. * Proficient in creating and modifying purchase orders (POs) and purchase requisitions (PRs) with accuracy and efficiency. * Skilled in delivery creation and invoice generation. * Strong knowledge of master data management, including customer, vendor, and material records. * Well-versed in return orders, inquiries, quotations, contracts, credit memos, debit memos, and consignment processes. * Excellent communication skills for effective customer interactions and seamless team collaboration. * Committed to adhering to KRAs, KPIs, and SLAs, ensuring high performance and service quality.

* Supervised multiple counters at the designated location to efficiently handle customer inquiries and document verification. * Verified all necessary customer documents and processed their loan approval through the online portal. * Facilitated consumer durable loans to customers following approved processes, resulting in a 15% increase in loan approvals.