San Antonio, United States
#OpenToWorkI have been working in client communication and content moderation roles since 2015, most recently at Rocket Mortgage as a Client Communication Specialist. Over the past eight years, I have developed strong skills in managing client interactions and supporting loan servicing inquiries. My work involves effective verbal and written communication with clients, reviewing flagged content for terms of service violations, and providing technology navigation support. I have experience using Google Sheets for data management and have handled high volumes of records daily, ensuring accuracy and efficiency in data input and client service.
Rocket Mortgage
● Effectively communicate with clients, both verbally and in writing, to address their needs and concerns. ● Respond to general loan servicing inquiries. ● Provide technology navigation support to clients.
TaskUs
● Reviewed flagged content for TOS violations with an average review rate of 300-400 records per day. ● Assisted in managing a team by providing insight and up-to-date knowledge on directives through chat communications. ● Advised upper management on trending user-generated content by maintaining current data within Google Sheets.
Marriott
● Resolved escalated client phone calls and emails. ● Conducted research and collected data needed to be input into various systems to organize reward reservations. ● Reviewed 300-400 records per day for data input.
Business Management
