Rosemary Uche

About

If your clinic is losing time to admin work, missed follow-ups, or billing delays, I step in to fix that. I’m Rosemary, a HIPAA-compliant Medical Virtual Assistant and licensed Pharmacist with 3+ years of healthcare experience. I support clinics and telehealth teams with care coordination, EHR/EMR management, and revenue cycle workflows, helping operations run efficiently while providers stay focused on patient care. With my pharmacy background, I go beyond supporting workflows. I understand medications, patient care, and clinical decision making, which allows me to reduce errors, improve adherence, and support better outcomes. After years in pharmacy and healthcare operations, I completed focused training and contract work in EHR systems, medical data validation, and telehealth coordination to specialize in remote healthcare support. What I Help You Achieve • Reclaim 10–15+ hours weekly by offloading administrative and clinical workflows • Improve patient response time by up to 50% through structured follow-ups • Reduce no-shows with efficient scheduling and coordination • Ensure accurate documentation and support clean claim submission • Keep your operations organized, compliant, and running smoothly Core Services → MEDICAL ADMINISTRATION & CLINICAL SUPPORT • Patient Scheduling, Intake & Care Coordination • EHR/EMR Management & Medical Records • Clinical Documentation, Transcription & Coding • Patient Communication (phone & email), Referrals & Follow-ups • Prescription Refills Coordination → INSURANCE & REVENUE CYCLE SUPPORT • Insurance Verification (VOB) & Eligibility Checks • Prior Authorizations • Medical Billing Support & Claims Submission (CMS-1500, Superbills) → TELEHEALTH & PATIENT CARE COORDINATION • Telehealth Scheduling & Virtual Visit Support • Remote Patient Monitoring (RPM) Support • Patient Follow-ups & Engagement Tracking ※ Why Healthcare Teams Work With Me → HIPAA-compliant and detail-driven → Strong experience in telehealth, RPM, and EHR workflows → Proactive, reliable, and requires minimal supervision → Clear communication and consistent follow-through → Focused on saving time and improving operational efficiency If your practice needs someone who can take ownership of your workflows, reduce delays, and keep operations running without constant oversight, I'm ready to support your team. 👉 Feel free to connect via DM or email me at rosemaryuchemedva@gmail.com

What I'm looking for

Medical Virtual assistant, Patient Care Coordinator, Prescription refill scheduler, prior Authorization specialist, Patient Access specialist

Experience

Healthcare Virtual Assistant | Clinical Navigator / Infusion Coordination Support

Southwest Cancer Care

Jan 2026 – Present

• Managed provider communication and referral correspondence, facilitating clear, secure communication between patients and the clinical team — directly transferable to coordinating patient-provider messaging for psychiatric care. • Conducted pre-treatment schedule reviews and proactively contacted patients to confirm, cancel, or reschedule appointments, optimizing clinician availability. • Maintained accurate, HIPAA-compliant documentation of coordination activities, scheduling updates, and patient communications within EHR systems. • Supported care coordination workflows across multidisciplinary teams, ensuring smooth transitions and timely follow-up for a sensitive patient population.

HIPAA ComplianceEHRCare Coordination

Remote Pharmacist / Customer Care Representative

Drugstore.ng

Nov 2024 – Apr 2026

• Handled inbound and outbound patient communication with empathetic, professional service standards, achieving 98% positive patient satisfaction. • Verified insurance coverage and eligibility, and supported claims processing and reimbursement follow-up. • Escalated urgent medication or health concerns to clinical teams while maintaining confidentiality and compliance.

Insurance VerificationPatient CommunicationClaims Processing

Medical Virtual Assistant (Training Program)

The MedVA Launchpad

Jul 2025 – Dec 2025

• Coordinated telehealth visits end-to-end: prepared intake forms, facilitated virtual session setup, troubleshot technical issues, and documented encounter notes in the EHR. • Executed high-volume inbound/outbound outreach (10–12 calls/hour) to manage appointment scheduling, follow-up care, and patient engagement with a warm, professional tone. • Verified insurance eligibility and benefits ahead of appointments and processed prior authorizations, supporting accurate billing and claims workflows. • Maintained audit-ready, HIPAA-compliant patient records and triaged urgent concerns, escalating time-sensitive issues to providers appropriately.

Telehealth SupportEHRInsurance Verification

Intern Pharmacist

Mopheth Pharmacy

Nov 2023 – Dec 2024

• Managed inbound patient calls and addressed medication-related concerns with clear, compassionate communication. • Collaborated with healthcare professionals to support safe, coordinated patient care.

Patient CommunicationMedication ManagementCare Coordination

Certifications

RCM: Benefits, Referrals & Prior Authorizations

Udemy

2026 – No expiry

Understanding Clinical Research: Behind the Statistics (with Honors)

Coursera

Certified Virtual Medical Assistant

Doctors Explain Digital Health Co. LTD.

Medical Virtual Assistant Certification

MedVA Launchpad

HIPAA 101 Training

Compliancy Group