About
Customer Service Representative with 1+ year hand-on experience supporting customers via live chat, email and phone.
Skilled in resolving customer issues, managing support tickets, customer follow- up and using platforms such as Zendesk,HubSpot, Google Workspace,Slack, and Zoom.
Successfully handled 30 + customers inquiries daily while maintaining 200+ customers records and reducing repeat complaints by 40%.
Strong problem- solving skills with a focus on providing clear and helpful customer support.
What I'm looking for
I am looking for a remote customer support role where i can use my skills in email, and live chat support, customer communication, problem solving, and tools like Zendesk, HubSpot, and Google Workspace,
Experience
Customer Support Specialist
PN Johnson Ltd
Mar 2023 – Apr 2024
● Successfully handled 30+ customer inquiries daily via phone and email, providing clear and professional support with 95% customer satisfaction.
● Resolved customer complaints within 24 hours by investigating issues providing solutions and following up, reducing repeat complaints by 40%.
● Used Zendesk to manage customer support tickets, document interactions, and track issues.
● Maintained and updated 200+ customer records resolutions and follow-ups.
● Supported customers through phone, email and live chat, maintaining average response time under 2 hours and positive customer feedback.
● Escalated complex issues to the appropriate team when additional assistance was required.
ZendeskCustomer SupportTicket Management
Remote Customer Support Freelance
Customer Support Portfolio Project
Tools Used: Zendesk | HubSpot | Google Workspace
● Built complete customer support workflow using Zendesk and HubSpot including ticket categorization, response templates, SLA management, and CSAT tracking for stimulated cases.
ZendeskHubSpotGoogle Workspace
Education
Ignatius Ajuru University
BSC.ED · Accounting
Certifications
HubSpot Customer Service Certificate
HubSpot
Skills
CUSTOMER ISSUE RESOLUTIONCUSTOMER FOLLOWUPCUSTOMER COMMUNICATIONCUSTOMER RELATIONSHIP MANESCALATION MANAGEMENTPHONE SUPPORTLIVE CHAT SUPPORTEMAIL SUPPORTTicket ManagementCustomer Support
Languages
English (Native or bilingual proficiency)
