Ryan Pew

Ryan Pew

Digital transformation and customer experience leader

Fairhope, AL 36532, United States

#OpenToWork

About

Digital transformation and customer experience leader with 10+ years driving strategic business development across enterprise accounts. Proven record building C-suite partnerships, leading go-to-market initiatives, and delivering measurable growth through digital adoption, channel partnership development, and solution-oriented account management. MBA — University of Alabama.

Experience

Director of Operations

Oct 2024 – Present

Acquired Walker's Crew Change and drove 20% growth in both gross sales and profitability within the first year of ownership, by scaling operations, expanding the client base, and optimizing service delivery across southeastern U.S. waterways and ports. Oversee end-to-end project management of crew change logistics, ensuring the safe and compliant transport of maritime personnel, provisions, and supplies for offshore Oil & Gas platforms and international vessel operators calling on southeastern U.S. ports. Built strategic partnerships with Oil & Gas operators and International Maritime companies, developing go-to-market channels that expanded the client base across key Gulf Coast and southeastern port corridors. Direct a geographically dispersed operations team across multiple states, establishing standardized safety protocols and service delivery standards that ensure consistent, reliable performance for time-critical maritime operations.

Maritime logisticsProject managementStrategic partnerships

Walker's Crew Change (Owner-Operated)

Microsoft

Senior Customer Success Account Manager

Oct 2020 – Jul 2024

Managed go-to-market strategy and digital customer experience across a portfolio of enterprise insurance accounts, each carrying $3MM+ in annual quota, serving as the primary liaison between Microsoft's full product suite and client executive teams. Accelerated digital transformation across 80% of assigned accounts by designing and executing AI adoption programs — including Microsoft Copilot and Azure OpenAI proof-of-concepts and hackathons — with a roadmap to reach 100% penetration by Q1 2024. Exceeded revenue targets, achieving 103% of a $7MM annual quota in 2022, by identifying and developing new business opportunities through strategic C-suite partnerships and long-term account planning. Generated $1MM in incremental pipeline through proactive post-sale business development conversations, surfacing unmet needs and positioning tailored solutions aligned to each client's digital maturity roadmap. Led end-to-end project management of product delivery and implementation engagements, coordinating customer stakeholders and technical advisors to ensure best-practice deployment and measurable adoption outcomes. Built and maintained trusted advisor relationships with C-suite stakeholders, aligning Microsoft's long-term product strategy with each account's digital transformation priorities to drive sustained account growth.

Microsoft CopilotAzure OpenAIProject management

Microsoft

Global Account Manager

Sep 2018 – Oct 2020

Closed the largest single deal in company history — a $1.7MM, three-year enterprise contract — structured to accelerate all revenue into year one, increasing company valuation by 10% through a measurable lift in Monthly Recurring Revenue (MRR) ahead of Series A funding. Managed strategic enterprise accounts representing 40% of total annual company revenue, implementing go-to-market strategies and long-term digital roadmaps that aligned client data needs with operational business outcomes. Drove 100%+ year-over-year revenue growth for two consecutive years by combining product-led growth initiatives with disciplined outbound business development — surpassing quota at 105% in 2019 and 110% in 2020. Developed customer champions across key industry verticals including AEC, Utilities, and Construction, building a referenceable client base that supported new channel partnerships and accelerated prospect pipeline development.

SaaSEnterprise salesBusiness development

Fulcrum (Series A SaaS — Mobile Data & GIS Platform)

National Account Executive

Mar 2017 – Sep 2018

Built a new line of business from the ground up, designing the go-to-market strategy, pipeline generation process, and full-cycle sales and delivery model for Digital Business Automation solutions (BMC Software) against a $1MM annual quota. Achieved 150% of quota in 2017, securing new enterprise logos including MBUSA, Prospect Medical Holdings, Synchrony Financial, and US Cellular through targeted business development and solution-oriented selling. Established strategic channel and distribution partnerships with technology vendors in Workload Automation and Security, expanding the company's partner ecosystem and broadening market reach. Built trusted advisor relationships with C-level executives and directors, influencing purchasing decisions and enabling long-term business partnerships that drove sustained revenue growth.

Pipeline generationChannel partnerships

Flycast Partners (Value-Added Reseller)

Customer Success Manager

Jun 2015 – Mar 2017

Ranked #2 in sales on a seven-person team, achieving 120% to plan and maintaining a 100% customer renewal rate in 2016 by delivering consistent value and proactive account management across a cloud security client base. Led project management initiatives that identified and eliminated team inefficiencies through process automation, recovering approximately 8 hours per team member per week — a measurable productivity gain across the Customer Success function. Designed automated digital workflows that surfaced new business opportunities throughout the customer lifecycle based on preset conditions, enabling the team to maximize revenue and improve retention at scale. Drove product adoption and digital engagement by hosting a weekly training webinar reaching nearly 2,000 registrants, improving platform usage and customer health scores across the account base.

Cloud securityProcess automationProject management

FairWarning (Cloud Security SaaS)

District Sales Leader

Jan 2013 – Jun 2015

Led a team of 10 direct reports across 250+ accounts generating $8.5MM+ in annual sales, consistently exceeding revenue targets while executing strategic company-wide growth initiatives. Coached and developed sales team members to overcome performance challenges, grow their territories, and advance into leadership roles within the organization — demonstrating a track record of influential leadership. Built strategic customer partnerships across a large geographic territory, expanding existing accounts and driving mutual profitability through solution-oriented selling and long-term relationship management.

Sales leadershipAccount managementStrategic partnerships

PepsiCo, Frito-Lay Division

United States Marine Corps

Sergeant

Dec 2005 – Dec 2010

Served as Assistant Security Chief for Combat Logistics Battalion-7, managing classified material, conducting background investigations, and delivering intelligence briefings to command leadership — developing the analytical rigor, independent judgment, and integrity that underpin a career in enterprise solutions.

Security managementBackground investigationsIntelligence briefings

United States Marine Corps

Education

The University of Alabama

The University of Alabama

MBA

2023

University of Georgia, Terry College of Business

BBA · Economics

2012

Skills

Customer successRevenue growthTeam coachingMaritime logisticsStrategic partnershipsSales leadershipProcess automationCloud securityChannel partnershipsPipeline generationEnterprise salesAzure OpenAIMicrosoft CopilotAI adoptionProject managementAccount managementGo-to-market strategyBusiness developmentCustomer experienceDigital transformation