Ryan Anderson

Operate a multi-brand e-commerce business across apparel, digital art, a book imprint, and licensed stock photography, owning design, copywriting, production, pricing, and customer service as sole creator, at a 5.0-star rating. Built the research and margin models that decide what gets produced, how it is positioned, and what it sells for, and apply generative AI and self-built tooling across the operation.

Defynt Company LLC

Drove flow-through from single digits to 70 to 72% inside two months and past 90% by the third, grew year-to-date revenue 13%, and lifted GOP flex from 54% to 69% against budget. Drove capital reallocation decisions from a monthly revenue and capital-expense workbook benchmarking the 2023 budget against 2022 actuals and a 2019 pre-pandemic baseline. Rebuilt the training programs and operating procedures, designed and developed the menu, and created the Events Manager position, funding it from the budget and promoting an hourly employee into it.

Garage Bar, 21c Museum Hotels

Instituted the order, asset, travel, and IT provisioning controls a fast-growing hardware team was operating without, and ran accounts payable through NetSuite. Assisted in implementing a barcode-scanning warehouse inventory system on the ERP, and logged and tracked contractor time, per diem, and travel. Prototyped a Twilio interactive voice response system in Visual Studio, and prototyped an alternate Raspberry Pi unit for field workers when the standard unit went unavailable. Coordinated five-day vibration-analysis training sessions for the client-facing team, owning schedule, venue, travel, and lodging.

Waites Sensor Technologies

Co-founded a recruiting practice and placed operations and management candidates through Goodwin Recruiting's network, owning sourcing, screening, and client relationships end to end.

Robert Wade Recruiting LLC

Owned a $1.5M budget and full P&L across two revenue centers with a staff of 10, reaching the highest earnings since opening within six months. Launched rooftop concept Yonder, coordinating staffing, menu, and the operating procedures behind it.

Commonwealth Bistro & Yonder

Shaped this corporate role and became the first to hold it, reporting to the Chief Technology Officer. Owned OpenTable, MICROS, and Opera PMS company-wide, and drove five properties through a migration from OpenTable Enterprise to Symphony. Wrote numerous standard operating procedures across the migration, provisioned hardware, and configured networks and firewalls alongside the network administrator. Authored the technical documentation that trained every property management team, and built the program that put training in the hands of property managers at each site. Scripted in ISL to build custom point-of-sale functionality in-house, and redesigned MICROS screen flow into a company standard. Standardized MICROS 3700 databases and workflows across the portfolio, and cleared thousands of outstanding records from the company-wide menu database, rebuilding each property's catalog to its own concept. Took ownership of Opera PMS support and built the standard operating procedures, walkthroughs, and training behind it. Evaluated room-access and guest-response vendors and recommended against both purchases, partnering directly with C-level executives on technology decisions.

21c Museum Hotels

Directed operations, a $5M budget, and P&L across three revenue centers totaling 24,000 sq ft, with a 65-person team and three meal periods. Tripled beverage revenue across all three revenue centers: bar, lounge, and restaurant. Took over an operation running $100,000 behind budget on revenue for the year and delivered the first profitable quarter in two years. Raised the health-inspection score from a B to an A inside the first month and held it, and brought F&B costs down against target. Designed and developed the menu, and ran forecasting and budgeting in the n2 ERP.

8UP Elevated Kitchen and Drinkery, Concentrics Restaurants

Promoted from breakfast server to General Manager in six weeks, then grew annual revenue to $1.6M against a $1M budget and reversed a 30% monthly net loss within two months. Built the operating tooling the restaurant ran on: inventory, automated payroll workbooks, financial dashboards, and a departmental scheduling template publishing par levels. Structured week-long pre-shift training cycles, promoted an hourly server to salaried Front of House Manager, and developed a bartender into Beverage Director.

Butchertown Grocery & Lola, Pearl Hospitality

Joined the pre-opening team as a server, became the in-house coffee service trainer and authority, then lead trainer for front-of-house service, then Restaurant Manager. Authored the property training guide, daily agenda, learning points, assessments, and guided wine instruction, and led onboarding and pre-shift education for a team of 40. Selected for the Task Force at the pre-opening of 21c Durham, NC, training the opening staff on brand service standards adapted to the property. Scheduled front-of-house across four revenue centers, holding the service standard for operations generating 36% of the hotel's $11M annual revenue. Named the #1 hotel in the United States by Condé Nast Traveler Readers' Choice within a year of opening, with further recognition from Fodor's, Travel + Leisure, and TripAdvisor.

Metropole, 21c Museum Hotels

Led a 40-employee operation with a 5-person management team and 20 direct reports at Taste of Belgium, named Cincinnati Magazine's Best New Restaurant. Promoted from barista to Store Manager at Tazza Mia.

Taste of Belgium / Tazza Mia

Lean Six Sigma Yellow Belt and White Belt

Council for Six Sigma

Sommelier I

Court of Master Sommeliers, Americas